So, you’ve successfully moved to the new me&u 2.0, what now?
We’ve put together a quick basics cheat sheet for you to get familiar with our new terms and system, along with some super helpful FAQs!
This article contains the following sections:
- Terminology Differences
- The Menu Basics
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Frequently Asked Questions
- How do I add new menu items on the new system?
- I want to create a variant or size for my product, why can't I find this under the item?
- How do I create a new menu section?
- How do I create modifiers?
- How do I create a new upsell?
- I can't find my services to set up my opening times, where is this?
- I can’t find my venue manager, how can I see my live orders?
- What do the colours mean in the live orders page?
- How do I process a refund on the me&u 2.0?
- I can’t see my availability for products anymore, where is this?
- How can I update user access levels?
- How can I promote a product for one day only?
- How do I reprogram my Beacons (Tiles)?
- I now have Crew, what is that?
- Can I see visual examples of some of the benefits of me&u 2.0?
- Financial Reporting
- How you can use me&u to create the ultimate guest experience
Terminology Differences
Here's an overview on the terminology differences between me&u 2.0 and me&u 1.0
The Menu Basics
How to log in to Manage
Here’s how to log into your me&u Manage platform so you can create and update your menu, manage your orders and more.
- Open a Safari or Chrome web browser on a computer, phone or tablet.
Note: Manage me&u will not work on Internet Explorer as Internet Explorer is from the olden days - Go to: manage.meandu.app
- Enter your Email Address
- Type in your password provided by me&u, or click Forgot Password? to reset it.
- Click Sign In.
Your new Menu look:
Click the "Your Menu" tab
You will be presented with multiple subcategories:
- Menu Items (Also known in me&u 1.0 as Products under the old catalogue)
- Modifiers (the same as me&u 1.0 Modifiers)
- Upsells (you can now upsell at the item-level to appear on each product rather than at the cart 😲)
- Price Override Specials (Also known as price lists)
- Daily Specials (An easier way to create specials!)
Menu Items:
Within this section, you will first land on a view of your menu's categories, along with their ordering types. From this page, you can edit each category's details, the menu position, update their opening hours block (the times they are available/visible) & more.
For more information about creating & managing Items, please see here
Menu Sections:
Menu sections are what we used to call Categories on me&u 1.0. This new structure means you will have the below set-up
- Menu Categories
Example: Breakfast Menu - Menu Section (almost a ‘sub’ category within a big category)
Example: Pancakes & Waffles - Menu Items (The individual menu item within this section)
Example: Blueberry Pancakes
For more information about creating & managing Sections, please see here
Modifiers:
Use modifiers to present options for your customers to remove, add or change a menu item. For example, you may need to create a milk modifier on your coffee category, allowing customers to choose whether they want low-fat / soy etc.
For more information about creating & managing Modifiers, please see here
Upsells:
This is where you can create/edit upsell groups that are linked to menu items. Upsells prompt customers to add more menu items to their orders. Such as the “Thirsty?” upsell group shown here on all food items.
Note: Upsells are up-selling products or items that already exist within your menu
For more information about creating & managing Upsells, please see here
Price Override Specials:
You will use this category when you want to change the price of a product at a specific time. For example, a happy hour. If you don’t want an item to appear on the menu all the time and only want it to display on certain days, use Daily specials. Get more info on these two tabs, here.
Note: Note: On me&u 1.0, you would have been familiar with using a ‘pricelist’ and adding it to a service time. Now it's all in 1 place!
Daily Specials:
Daily Specials are used usually when you don't want an item to appear on the menu all the time and instead want it to display on certain days.
Want more info on how to become a me&u 2.0 pro? Dive into these helpful articles!
1. Structuring your menu: Head here if you want to know how to set up & manage categories
2. Creating and editing your menu items: Need insights on how to change prices, upload images and more?
3. Optimising your menu: learn how you can increase average order value and create an exceptional menu experience for your customers.
Frequently Asked Questions
How do I add new menu items on the new system?
- Go to Your Menu > Menu Items.
- Click into the category you want to add an item in - e.g. it will be called Main Menu if you only have one category.
- Click Create new Menu Item at the bottom of the section where you'd like to add the item.
- Name: put the name of your menu item. For example, Nonna's Iconic Spaghetti Bolognese.
- Description: write a description of your menu item. Just copy what you have on your original menu.
- Display Price: put the price of the item e.g. if it was $10 type 10.
- Price in Cents: put an extra two zeros (00) to the price e.g. if it was $10 put 1000. This is very important because this is what the customer will be charged. Even if you just have visual menu still put the price in cents in.
- Type: There are three types: Menu Item - which includes a photo, Menu Item without a photo, and Info: items that usually cant be ordered such as dietary tags, 10% public holiday surcharge.
- Category: you can select from a multitude of options ranging from "Main" to "Alcoholic drink".
- POS ID: if you have a POS integration put this in, otherwise leave it blank.
- Available for purchase: Leave this toggle on unless you want to make the item unavailable for purchase.
- Visible on menu: Leave this toggle on unless you want the item to be hidden from your menu.
- Is Popular: Toggle this on if you want the item to have the "Popular" tag.
- Nested Item: Leave this toggle off unless you want to nest the item. Nesting is used for items offered as upgrades. For example, if you want to offer a bottle of wine as a size upgrade to your glass of wine, you will nest the bottle of wine item. See also: How to add multiple sizes/upgrades
- Click Dietary Information.
- Dietary tags appear on your menu items, as you may have them on your physical menu.If the dietary tags that you want aren't already created you can type it in under dietary tags and then click create. For example, you may use GF: Gluten-Free, GFO: Gluten Free-Option, V: Vegetarian, VO: Vegetarian Option, VG: Vegan, VGO: Vegan Option. You can use whatever abbreviations you like. Keep them short though so they don't clash with the price of the item as they are very close.You can create an info menu item to let customers know what the dietary tags mean.
- Filter Tags will filter menu items for your guest to make it easier to see what options are available to them. Vegan, vegetarian, gluten intolerance and 'without garlic and onion' are some of the options we have available to choose from. Menu items that are intended for vegan or gluten intolerant guests should be tagged appropriately.
- Click Create.
- Click back into the menu item you have just created and click on View item modifiers & upsells at the top to create modifiers and upsells. To learn how, go to Creating and managing upsells and Creating and managing modifiers.
I want to create a variant or size for my product, why can't I find this under the item?
Variants or Sizing is now found in ‘upgrades’ in me&u 2.0
When you’re creating different sizes for drinks or food menu items, you need to create separate menu items and then nest the larger sizes within the smallest size of the item. Your customers will only see one menu item – the smallest size item – and can select the desired size once they click the item.
In Manage me&u it will look like this:
This is what it will look like on your menu:
For set-up instructions and step by step, see this link How to add multiple sizes/upgrades for menu items and drinks
How do I create a new menu section?
- Click into the category where you'd like to add a menu section. If your menu only has one category, it will be called Main Menu.
- Click Create New Section.
- Name your section. For example, Entree.
- Go to Your Menu > Menu Items.
- Slug: just use the name of the section, e.g. entrees. Do not put any spaces and use all lowercase letters. If it is two words then put a hyphen between the words e.g. share-plates.
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Section Subheading: you can leave this blank. If you want to provide more information than the section heading. For example, for an "Entree" section, you could write “Also great for tapas-style sharing”.
- Click Create.
How do I create modifiers?
To create a modifier group, first, we recommend you create your modifier options.
- Go to Your menu > Modifiers
- Click the Modifier options tab
- Click Create new modifier
- Fill in the required details
- Click Create option
For more details on how modifier options work, please see this page Modifier Options in more detail
Now this step is complete, you can create a modifier group to attach to your items or categories.
- Go to Your menu > Modifiers
- Click Create modifier group
- Fill in the details and click Save and continue to create the group
- You'll automatically be taken to the Modifier options tab
- Click Add modifier option to add the options available in the group
- Click the Linked menu items tab
- Click Link menu items to choose menu items that the group should appear on
- When you're done simply click the arrow in the top left corner
For more information on Modifiers and modifier groups, please see Creating and managing modifiers
Note: To Create modifiers with multi selections, please see How to set up a multiple modifier
How do I create a new upsell?
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Go to Your Menu > Upsells.
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Click on the Add Upsell Group button.
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Type in the name of the Upsell Group. For example, "Grab a Drink 🍹".
Here are some upsell group naming inspirations for you:
- Pairing menu items with drinks upsells - “Grab a Drink? 🥤” or “Thirsty?”
- Pairing menu items with sides or snacks upsells - “Grab a side?” or “Still Hungry?”
- Pairing drink items with snacks or sides - “Peckish?”
- Pairing main menu items with dessert - “There's always room for dessert! 🍧”
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Leave all the default settings as per below
- Select Type: If set to Single, guests can only choose one upsell. If set to Multi, they can choose multiple upsells. We recommend leaving this on Multi.
- Select Requirement: If set to Optional, the guest does not have to buy an upsell. If set to Required, they will need to choose an upsell to proceed. In general, this should be set to optional.
- Display Options: If set to Expanded, the guest will see all upsells without needing to do anything. If set to Collapsed, the guest will need to click on the header to expand the upsell group to see the upsells. If set to Hidden, the guest will not see the upsell group. We recommend setting this to Expanded For a group to be hidden, upsell must be required and have a single selection.
- Minimum & Maximum Quantity allow you to set the min and max amount of upsells a guest can select.
- If you toggle Has preselected option, you can preselect an upsell that the guest will need to unselect if they don't want to purchase.
- If you toggle Respect cart quantity (if upsells are modifiers), when a guest adds an upsell that is a modifier, it will add the same amount of upsells as the item they purchased. e.g. if the customer bought 3 burgers and selected a bacon modifier as an upsell, it will add 3 serves of bacon. This function is primarily used for combo deals where you want the quantity of both items within the deal to respect the cart quantity.
I can't find my services to set up my opening times, where is this?
Services have now changed to ‘Opening Hours’ with categories now using ‘time blocks’ within those opening hours
Your menu will automatically enable and disable all ordering in accordance with your specified opening hours. For example, 12pm - 10pm Tuesday to Thursday, and 12pm to 11:30 pm Friday & Saturday.
Item Categories can also be linked to separate time blocks to control their specific availability.
For example, you may have a Food category linked to a Kitchen Hours Time block which is 12pm to 8pm and a Drink Menu linked to a Bar Hours Time block which is 12pm-10pm.
Note: that item category time blocks outside of the venue’s opening hours will be overridden, and no ordering will be available.
- Go to Venue Details > Opening Hours on the main menu.
- Click Add time block.
- Enter the time block name (e.g. Bar hours OR “Kitchen hours”).
- Add the hours accordingly
- Click Set Hours for the time block that is open for the longest period.
- You now need to link your time blocks to the menu categories they apply to. Go to Your Menu Menu Items tab on the main menu, and you can click on the moon/clock button on the far right of the categories and assign the right time block.
For set-up instructions and step by step, see this link How to create and edit your opening hours
I can’t find my venue manager, how can I see my live orders?
Venue manager has now merged with the main manage page, meaning everything is located in one place The Live Orders page helps you track all orders that are placed through your me&u menu. To view this page log in to Manage and navigate to Orders > Live Orders.
What do the colours mean in the live orders page?
Each of these colours explains a different order type relevant to the customer’s order, as well as how it’s integrated with your POS system.
- Here you can see there are a couple of different ordering types, including pick-up, takeaway and dine-in. You will also see these ordering windows that show the customer’s selected order time.
- In this page, you will also be able to see “Manage Wait Times” which helps to communicate kitchen and bar wait times on food and drinks.
For more information on wait times, please see How to manage your wait times
How do I process a refund on the me&u 2.0?
You can easily process your own customer refunds within me&u 2.0 if it’s within 3 days before the money has already been paid out to you.
- Go to Orders > Orders & Refunds.
- Find the Order that you want to refund (you can search for the customer's name or phone number).
- Click View Order (located in the last column).
- Under where it says Items you can toggle the items and select the quantity of the items that you want to refund.
- Then click Refund.
Refunds take 3-5 business days to clear into the customer's account.
Note: If you have refunded an order from me&u, make sure to refund it to your POS as well to avoid any discrepancies with your sales report.
For more information on Refunds, please see How to process a refund
I can’t see my availability for products anymore, where is this?
Do not fear! This now sits under your menu items page
You can make items unavailable if they are temporarily out of stock which will grey them out on your menu but customers can still see that you usually offer this item. Additionally, you can hide items if you don't want them to appear on the menu at all.
How to make an item unavailable or hidden
- Go to Your Menu > Menu Items.
- Click on the category that contains the item that you want to make unavailable.
- Click on the Availability button to the right of the search bar. The button turns black when selected and toggles appear on each item.
- Toggle the top shopping cart 🛒 icon off to make an item unavailable.
- Toggle the eye icon 👁️🗨️ off to make the item hidden from the menu
For more information on Availability, please see Making items unavailable or hidden
How can I update user access levels for my staff?
View this guide on how you can view, invite and manage me&u users within your organisation.
How can I promote a product for one day only (similar to the me&u 1.0 'Featured Product')?
There are two ways to do this:
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Featured Product/Featured Category
Hero a product and or category with featured title, product name, product description and product image at the top of the digital menu each time a customer scans on.
On me&u 1.0 you would have been familiar with a 'Featured Product.' Now, to achieve the same outcome on 2.0, follow the steps below:
Steps:
1. Create a daily special item (if this already exists cont. to step 2)
2. Create a new category called 'Specials'
3. Place the item in there and ensure it is positioned at the top
Click here to learn more. -
Pop-Up Notification
Use the new Pop-up Notification feature to let the customer know about the product when they scan the QR codes on your beacons/tiles. Click here to learn more.
How do I reprogram my Beacons (Tiles)?
During the upgrade, your beacons (also referred to as “tiles”) were reprogrammed for you, and in the me&u 2.0 system there is no work required on your end to program your beacons/tiles.
In the future, Beacons / Tiles can still be re-programmed. If you require reprints of beacons or additional beacons to expand your QR table ordering then your support contact will liaise with you to ensure these will be delivered to you pre-programmed (either as generic QR links, or with embedded table numbers in each beacon depending on your preference).
- You can program additional beacons to the migrated venue and automatically redirect beacons too. It is preferred to use the new 2.0 tiles, but we understand for consistency, you may want 1.0 beacons to match those that are currently in your venue.
- Limitation: Keep in mind you will only have the venue sections / table groups that existed in the 1.0 venue the day you migrated.
Note - If the signage does not have table numbers, you could re-program a current piece of signage to an alternate table number. 1.0 QR codes can be reprogrammed to another table using the 1.0 tags app, even if they are being redirected to 2.0.
I now have Crew, what is that?
Crew is me&u’s iOS Mobile App for Venue Owners, Managers and Wait Staff. It is tailored for in-venue, in-service use. Crew streamlines core operations and provides real-time insights so that venues are empowered to focus on what matters most - delivering excellent, personalised service to Guests.
For more information on Crew and how to use it, please see How to use Crew
Benefits of me&u 2.0
Click here for more info!
Financial Reporting
Click here to view a guide on all things payments, reconciliation and payouts to help you better understand the recent changes.
How you can use me&u to create the ultimate guest experience
We guarantee if your team follows these steps, your guests will rave about your venue.
Click here for more.
Need more support? We got you!
Our dedicated team have a deep understanding of the system, your needs and will be able to help you get the most out of me&u. Please reach out to us via email at support@meandu.com or through the online chat bubble in your Manage portal.