So, you’ve successfully moved to me&u 2.0, what does this mean from a finance perspective?

Below is a guide on all things payments, reconciliation and payouts to help you better understand the recent changes.

This article contains the following sections:

• Changes to finance reporting
• What's new?
• Definitions
• FAQs
  • Where is my remittance PDF?
  • Where is my monthly tax invoice?
  • How do I get access to finance reports in Manage?
  • Can you send me my most recent payment voucher?
  • Is there any way to reconcile payments periodically now that our venue has migrated?

Changes to finance reporting

After the migration from version 1.0 to 2.0, there will be some adjustments within your financial reporting framework.

• Payment Schedule: The T+1 system will be maintained, ensuring prompt payouts. For instance, transactions processed on Monday will be paid out on Tuesday, and so forth.
• Streamlined Reporting Process: In version 1.0, you received remittance PDFs for your payments. However, with version 2.0, we’re consolidating all reporting functions under the manage interface. To access your payments reconciliation and finance reports, you’ll now navigate to the Payouts tab in Manage (see screenshot below). This new process offers the advantage of quicker payment reconciliation and real-time access to updated information on a daily basis.
• Ensuring Smooth Transition: It’s essential to ensure that finance contacts can access the Payouts tab in Manage to facilitate seamless management of your financial data. If you need help with adjusting access levels in the portal, please email support@meandu.com

What's new?

Payouts report

The Payouts page provides a real-time summary of every payout that reaches your bank account. 

The following information wasn't available in 1.0, but is now available in 2.0:

• Payout status (Paid, In transit)

• A "Note" column to indicate the number of transactions which make up the payout

• Bank account details, so you can double-check where funds were deposited

The Transactions Export provides a detailed breakdown of every individual transaction included in a payout, including orders, deductions, reversals, and adjustments. This allows you to review and validate every settlement against your bank records. 

This export replaces older payout export formats, with some column names updated for improved clarity and accuracy.

Click the ellipses next to the payout you want to generate the report for, and select Export transactions.

From this menu you can also easily navigate to the Sales report for the orders that make up this payout.

Why have some fields been renamed?

Some data points have been renamed to better reflect the actual values stored in our system. Historical labels in previous exports were less precise, so these updates are intended to make reporting easier to understand and reconcile.

If you have internal processes or finance workflows based on older exports, we recommend reviewing these updated field names to ensure your reconciliation process remains accurate.

From the Daily Breakdown tab you can download a full history of payout (remittance) data in a single file. You can set any date range—whether a single day, a specific week, or an entire month—and the export includes a detailed breakdown of tips, card fees, me&u platform fees, deductions, and the next scheduled payout.

Visit this article for more details: How to export me&u reports

Venues that belong to an Organisation (Group) can also access a similar export through Group Analytics, making it easy to reconcile payments for multiple venues at once without having to download each venue’s report separately.

Daily Sales 

The Daily sales report shows live revenue totals, with key details such as refunds, tips, card fees, discounts, sales tax , total orders and trend of the current trading day with average order value, average customer spend. Use this to end of your day closing reports and to monitor in-day performance and respond to sale patterns in real time.

Definitions

See below terms found in the Payout and Daily Sales tabs to get familiar with.

Payouts

Daily sales

FAQs

1. Where is my remittance PDF?

   In version 1.0, you would have received daily remittance PDFs. In version 2.0, all reporting functions have been consolidated under the Manage interface. To access your payments reconciliation and finance reports, you’ll now navigate to the Payouts tab in Manage (see diagram below). This new process offers the advantage of quicker payment reconciliation and real-time access to updated information on a daily basis.
   

   The dining dates Saturday, Sunday and Monday will be grouped together in the payout for Tuesday. We understand some venues prefer the previous reporting structure that splits out the dining dates per day. This is available in the Bulk Export
   

2. Where is my monthly tax invoice?
    

   In version 1.0, you would have received monthly tax invoice PDFs. In version 2.0, all reporting functions have been consolidated under the Manage interface. You can now navigate to the Billing tab in Manage to access your tax invoices at any time. See diagram below:

   
   
    

3. How do I get access to finance reports in Manage?

   When logging into Manage (https://manage.meandu.app/), if you cannot see the Payouts & Billings tab on the left hand side and need access to this, please email support@meandu.com and we'll get this sorted for you!
   
    

4. Can you send me my most recent payment voucher?
    

   In version 1.0, you would have received daily payment vouchers/remittance PDFs. In version 2.0, all your payments reconciliation and finance reports can now be accessed within the Payouts tab in Manage (see here). 
   
    

5. Is there any way to reconcile payments periodically now that our venue has migrated?

   Yes! Just Go to Payouts & Billing > Bulk Export. Select your date range and download the report. 
   
    

6. What data is available in the transactions export?

   See the available information and definitions below

7. Name	Definition
   transaction_id	Unique ID for each payout transaction line item
   venue name	Venue the transaction belongs to
   ordering_type	Order type/channel (e.g. dine-in, pickup)
   customer_name	Customer name associated with the order
   payout_id	ID of the payout this transaction was included in
   bill_id	ID of the bill that groups charges for a guest session
   order_id	ID of the order
   transaction_type - can be sale, deduction, reversal, or payment	Whether the line item is a payment (sale), deduction (fee), or reversal (refund/chargeback reversal)
   transaction_status	Status of the transaction (e.g. succeeded, failed, pending)
   description	Human-readable description/reason for the transaction
   payout_processor	Provider used to process the payout (e.g. Stripe)
   payment_processor	Provider used to process the payment (e.g. Stripe)
   payout_status	Status of the payout (e.g. paid, pending, failed)
   transaction_amount	Gross transaction amount (incl tax) impacting the payout
   transaction_amount_ex_tax	Transaction amount excluding tax/VAT
   tax_amount	Tax/VAT portion of the transaction amount
   payout_amount	Net amount applied to the payout for this line item (after fees/deductions where applicable)
   card fees	Card processing fees charged on the transaction
   platform fees	me&u platform/service fees charged on the transaction
   gratuity	Tips/gratuity amount
   service_charge	Service charge amount
   delivery_id	Delivery ID for the order (if applicable)
   doordash_delivery_id	DoorDash delivery ID (if applicable)
   order_created_at_venue_time	Order created timestamp in venue local time

8. Still having trouble reconciling payments?
   
   1) Check for Red Orders
   
   Overview
   Red orders are recorded on the me&u platform but may not appear on your POS (Point of Sale) system.
   
   Steps
   1) Open Manage > Insights > Rejected Orders
   2) Look for any transactions marked as Red orders that are missing from your POS.
   3) Ensure these orders are manually recorded in your POS system for accurate reconciliation.
   
   2) Review Your Refunds Process
   
   Overview
   When a refund is processed through the me&u platform, the refund is not automatically reflected within your POS system.
   
   Steps
   1) Set aside time to regularly check the refunds processed through me&u.
   2) Implement a procedure to manually adjust your POS system to reflect these refunds.
   3) Daily Balance Checks: At the end of each business day, compare your POS records with me&u transactions, including refunds, to ensure consistency.
   
   3) Establish Internal Procedures
   
   Consistent Documentation: Maintain thorough records of all transactions, incl. those processed through me&u and your POS system.
   Regular Audits: Conduct regular audits to verify that all sales and refunds are accurately recorded across both systems.
   Training: Ensure your staff are trained on how to handle Red orders and refunds to prevent discrepancies.
   
   By following these steps, you can better manage and reconcile your payments, ensuring that your financial records are accurate and up-to-date.
   
   For further assistance please reach out to our Support Team.