So, you’ve successfully moved to the new me&u 2.0, what does this mean from a finance perspective?

Below is a guide on all things payments, reconciliation and payouts to help you better understand the recent changes.

 

This article contains the following sections:

• Changes to Finance Reporting
• Visual Diagrams
• What's New?
• Definitions
• FAQs
  • Where is my remittance PDF?
  • Where is my monthly tax invoice?
  • How do I get access to finance reports in Manage?
  • Can you send me my most recent payment voucher?
  • Is there any way to reconcile payments periodically now that our venue has migrated?

Changes to Finance Reporting

After the migration from version 1.0 to 2.0, there will be some adjustments within your financial reporting framework.

• Payment Schedule: The T+1 system will be maintained, ensuring prompt payouts. For instance, transactions processed on Monday will be paid out on Tuesday, and so forth.
• Streamlined Reporting Process: In version 1.0, you received remittance PDFs for your payments. However, with version 2.0, we’re consolidating all reporting functions under the manage interface. To access your payments reconciliation and finance reports, you’ll now navigate to the Payouts tab in Manage (see diagram below). This new process offers the advantage of quicker payment reconciliation and real-time access to updated information on a daily basis.
• Ensuring Smooth Transition: It’s essential to ensure that finance contacts can access the Payouts tab in Manage to facilitate seamless management of your financial data. If you need help with adjusting access levels in the portal, please email support@meandu.com

Visual Diagrams

1. Live Payouts
 

The Live Payouts dashboard provides a real-time summary of every payout that reaches your bank account, showing totals for order value, revenue, deductions, processor fees, platform fees, tips, and the net amount paid. From this page you can also download detailed Orders and Deductions reports, which list the individual transactions and adjustments that make up each payout, allowing you to review and validate every settlement against your bank records.

2. Bulk Export

The Bulk Export dashboard lets finance teams download a full history of payout (remittance) data in a single file. You can set any date range—whether a single day, a specific week, or an entire month—and the export includes a detailed breakdown of tips, card fees, me&u platform fees, deductions, and the next scheduled payout.

Venues that belong to an Organisation (Group) can also access a similar Bulk Export through Group Analytics, making it easy to reconcile payments for multiple venues at once without having to download each venue’s report separately.

3. Daily Sales 
This is where you can find the sales summary per trading day.

What's New?

The following actions were unavailable in version 1.0 but are now available in 2.0.

1. Now you can see if a payment is in transit or if it’s already been paid.
   (Location: Payouts & Billings  > Payouts > Payout Status column)
    
2. If you feel like you’ve been over-paid or under-paid, you can check the new ‘Reason’ column. This will tell you the number of orders you’ve been paid for which you can match against the POS. 
   (Location: Payouts & Billings > Payouts > Reason column)
    
3. If you want to see anything related to deductions or a breakdown of individual orders, you can download this data via two reports (export deductions & export orders).
   (Location: Payouts & Billings > Payouts > Actions column)
    
4. If you update your Bank Details, now you can double-check where funds went on particular days.
   (Location: Payouts & Billings > Payouts > Bank Account column)
5. You can export all the payout details over weekends and even your entire group of venues. 

Definitions

See below terms found in the 'Payout' and 'Sales Report' tabs to get familiar with.

Live Payout tab

Daily Sales Report tab

FAQs

1. Where is my remittance PDF?

   In version 1.0, you would have received daily remittance PDFs. In version 2.0, all reporting functions have been consolidated under the Manage interface. To access your payments reconciliation and finance reports, you’ll now navigate to the Payouts tab in Manage (see diagram below). This new process offers the advantage of quicker payment reconciliation and real-time access to updated information on a daily basis.
   

   The dining dates Saturday, Sunday and Monday will be grouped together in the payout for Tuesday. We understand some venues prefer the previous reporting structure that splits out the dining dates per day. This is available in the Bulk Export
   

2. Where is my monthly tax invoice?
   

   In version 1.0, you would have received monthly tax invoice PDFs. In version 2.0, all reporting functions have been consolidated under the Manage interface. You can now navigate to the Billing tab in Manage to access your tax invoices at any time. See diagram below:

   
   
   

3. How do I get access to finance reports in Manage?

   When logging into Manage (https://manage.meandu.app/), if you cannot see the Payouts & Billings tab on the left hand side and need access to this, please email support@meandu.com and we'll get this sorted for you!
   
   

4. Can you send me my most recent payment voucher?
   

   In version 1.0, you would have received daily payment vouchers/remittance PDFs. In version 2.0, all your payments reconciliation and finance reports can now be accessed within the Payouts tab in Manage (see here). 
   
   

5. Is there any way to reconcile payments periodically now that our venue has migrated?

   Yes! Just Go to Payouts & Billing > Bulk Export. Select your date range and download the report. 
   
   

6. Still having trouble reconciling payments?
   
   1) Check for Red Orders
   
   Overview
   Red orders are recorded on the me&u platform but may not appear on your POS (Point of Sale) system.
   
   Steps
   1) Open Manage > Insights > Rejected Orders
   2) Look for any transactions marked as Red orders that are missing from your POS.
   3) Ensure these orders are manually recorded in your POS system for accurate reconciliation.
   
   2) Review Your Refunds Process
   
   Overview
   When a refund is processed through the me&u platform, the refund is not automatically reflected within your POS system.
   
   Steps
   1) Set aside time to regularly check the refunds processed through me&u.
   2) Implement a procedure to manually adjust your POS system to reflect these refunds.
   3) Daily Balance Checks: At the end of each business day, compare your POS records with me&u transactions, including refunds, to ensure consistency.
   
   3) Establish Internal Procedures
   
   Consistent Documentation: Maintain thorough records of all transactions, incl. those processed through me&u and your POS system.
   Regular Audits: Conduct regular audits to verify that all sales and refunds are accurately recorded across both systems.
   Training: Ensure your staff are trained on how to handle Red orders and refunds to prevent discrepancies.
   
   By following these steps, you can better manage and reconcile your payments, ensuring that your financial records are accurate and up-to-date.
   
   For further assistance please reach out to our Support Team.