So, you’ve successfully moved to me&u 2.0, what does this mean from a finance perspective?
Below is a guide on all things payments, reconciliation and payouts to help you better understand the recent changes.
This article contains the following sections:
Changes to finance reporting
After the migration from version 1.0 to 2.0, there will be some adjustments within your financial reporting framework.
- Payment Schedule: The T+1 system will be maintained, ensuring prompt payouts. For instance, transactions processed on Monday will be paid out on Tuesday, and so forth.
- Streamlined Reporting Process: In version 1.0, you received remittance PDFs for your payments. However, with version 2.0, we’re consolidating all reporting functions under the manage interface. To access your payments reconciliation and finance reports, you’ll now navigate to the Payouts tab in Manage (see screenshot below). This new process offers the advantage of quicker payment reconciliation and real-time access to updated information on a daily basis.
- Ensuring Smooth Transition: It’s essential to ensure that finance contacts can access the Payouts tab in Manage to facilitate seamless management of your financial data. If you need help with adjusting access levels in the portal, please email support@meandu.com
What's new?
Payouts report
The Payouts page provides a real-time summary of every payout that reaches your bank account.
The following information wasn't available in 1.0, but is now available in 2.0:
Payout status (Paid, In transit)
A "Note" column to indicate the number of transactions which make up the payout
Bank account details, so you can double-check where funds were deposited
The Transactions Export provides a detailed breakdown of every individual transaction included in a payout, including orders, deductions, reversals, and adjustments. This allows you to review and validate every settlement against your bank records.
This export replaces older payout export formats, with some column names updated for improved clarity and accuracy.
Click the ellipses next to the payout you want to generate the report for, and select Export transactions.
From this menu you can also easily navigate to the Sales report for the orders that make up this payout.
Why have some fields been renamed?
Some data points have been renamed to better reflect the actual values stored in our system. Historical labels in previous exports were less precise, so these updates are intended to make reporting easier to understand and reconcile.
| New Field Name | Previously Called | Description |
|---|---|---|
| Transaction Amount | Sales | Gross transaction amount, including tax |
| Description | Reason | Human-readable description explaining the transaction or adjustment |
| Transaction Status | Status | Status of the transaction (e.g. succeeded, failed, pending). Previously this reflected order status only |
If you have internal processes or finance workflows based on older exports, we recommend reviewing these updated field names to ensure your reconciliation process remains accurate.
From the Daily Breakdown tab you can download a full history of payout (remittance) data in a single file. You can set any date range—whether a single day, a specific week, or an entire month—and the export includes a detailed breakdown of tips, me&u platform fees, deductions, and the next scheduled payout.
Visit this article for more details: How to export me&u reports
Venues that belong to an Organisation (Group) can also access a similar export through Group Analytics, making it easy to reconcile payments for multiple venues at once without having to download each venue’s report separately.
Daily Sales
The Daily sales report shows live revenue totals, with key details such as refunds, tips, discounts, sales tax , total orders and trend of the current trading day with average ordet6sysnr value, average customer spend. Use this to end of your day closing reports and to monitor in-day performance and respond to sale patterns in real time.
Definitions
See below terms found in the Daily Sales tabs to get familiar with.
Daily sales
| Terms | Meaning |
|---|---|
| Gross revenue | Item prices + venue/service surcharges + tips, less refunds. Tax inclusive |
| Net sales | Item prices + venue/service surcharges, less refunds. Tax exclusive. Excludes tips |
| Sales tax | Tax on food/drink items |
| Tips / gratuity | Staff gratuity |
| Refunds | Reimbursement made for the trading day |
| Card surcharge | Card surcharge passed on to the guest |
| Average transaction | ATV (GMV/Orders) |
| Average customer | Average Spend (GMV/ Unique Customers per day) |
| Total orders | Number of orders placed during the dining day |
FAQs
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Where is my remittance PDF?
In version 1.0, you would have received daily remittance PDFs. In version 2.0, all reporting functions have been consolidated under the Manage interface. To access your payments reconciliation and finance reports, you’ll now navigate to the Payouts tab in Manage (see diagram below). This new process offers the advantage of quicker payment reconciliation and real-time access to updated information on a daily basis.
The dining dates Saturday, Sunday and Monday will be grouped together in the payout for Tuesday. We understand some venues prefer the previous reporting structure that splits out the dining dates per day. This is available in the Bulk Export
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Where is my monthly tax invoice?
In version 1.0, you would have received monthly tax invoice PDFs. In version 2.0, all reporting functions have been consolidated under the Manage interface. You can now navigate to the Billing tab in Manage to access your tax invoices at any time. See diagram below:
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How do I get access to finance reports in Manage?
When logging into Manage (https://manage.meandu.app/), if you cannot see the Payouts & Billings tab on the left hand side and need access to this, please email support@meandu.com and we'll get this sorted for you!
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Can you send me my most recent payment voucher?
In version 1.0, you would have received daily payment vouchers/remittance PDFs. In version 2.0, all your payments reconciliation and finance reports can now be accessed within the Payouts tab in Manage (see here).
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Is there any way to reconcile payments periodically now that our venue has migrated?
Yes! Just Go to Payouts & Billing > Bulk Export. Select your date range and download the report.
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What data is available in the transactions export?
See the available information and definitions below
| Name | Definition |
|---|---|
| transaction_id | Unique ID for each payout transaction line item |
| venue name | Venue the transaction belongs to |
| ordering_type | Order type/channel (e.g. dine-in, pickup) |
| customer_name | Customer name associated with the order |
| payout_id | ID of the payout this transaction was included in |
| bill_id | ID of the bill that groups charges for a guest session |
| order_id | ID of the order |
| transaction_type - can be sale, deduction, reversal, or payment | Whether the line item is a payment (sale), deduction (fee), or reversal (refund/chargeback reversal) |
| transaction_status | Status of the transaction (e.g. succeeded, failed, pending) |
| description | Human-readable description/reason for the transaction |
| payout_processor | Provider used to process the payout (e.g. Stripe) |
| payment_processor | Provider used to process the payment (e.g. Stripe) |
| payout_status | Status of the payout (e.g. paid, pending, failed) |
| transaction_amount | Gross transaction amount (incl tax) impacting the payout |
| transaction_amount_ex_tax | Transaction amount excluding tax/VAT |
| tax_amount | Tax/VAT portion of the transaction amount |
| payout_amount | Net amount applied to the payout for this line item (after fees/deductions where applicable) |
| processor fees | Payment processing fees charged to the venue |
| platform fees | me&u commission charged on the transaction |
| guest_platform_fee_amount | me&u guest platform fee amount |
| guest_platform_fee_tax_amount | me&u guest platform fee tax amount |
| fees_retained_by_meandu |
Total fees retained by me&u* If the venue passes the GPF on to the diner: this contains the me&u platform fee only. If the venue absorbs the GPF: this contains the me&u platform fee + GPF. |
| fees_retained_by_venue | Total fees retained by venue. Used for specific fee scenarios. |
| fees_retained_by_external | Total fees retained by external party (such as payment processing fees) |
| gratuity | Tips/gratuity amount |
| service_charge | Service charge amount |
| delivery_id | Delivery ID for the order (if applicable) |
| doordash_delivery_id | DoorDash delivery ID (if applicable) |
| order_created_at_venue_time | Order created timestamp in venue local time |