What is Crew?
Crew is me&u's iOS Mobile App for Venue Owners, Managers and Wait Staff. It is tailored for in-venue, in-service use. Crew streamlines core operations and provides real-time insights so that venues are empowered to focus on what matters most - delivering excellent, personalised service to Guests.
Note: as of 2023, Crew only works on iOS.
Why Crew?
With so much of business being mobile-first, our vision for Crew is for control, efficiency, and intelligence to converge at your fingertips.
Crew unlocks new possibilities across:
- Personalised staff interactions: Staff will be able to personalise interaction with Guests whether it is by upselling menu items with Staff Upsells receiving feedback via Crew: Fast Feedback. Crew compliments Order&Pay to get the best of both worlds.
- In-service operations: Staff juggle a lot in and should be able to perform key actions such as turning tables on/off, knowing when orders have not reached the POS, marking items as out of stock, process refunds, etc.
- Insights and intelligence: Staff will be able to view key insights about venue performance and guest experiences.
What does Crew do?
Notifications
Crew provides you with an inbox for various notifications:
- Missed/Failed Orders (Orders that were submitted by me&u but an error occurred in transmission and it didn’t reach the POS)
- POS Offline (Orders that don’t reach the POS because it is offline)
- Crew: Fast Feedback — reviews from Guests
Operations
Crew gives you the ability to perform actions:
- Staff can upsell guests using Crew by taking orders and payments using the iphone App - Staff Upsells
- Turn Table Groups and Individual Tables on/off - Managing Tables on Crew
- Zendesk Support Chat
How to get Started
To set up Crew, check out How to set up Crew
Further Questions
Check out the Crew FAQ’s