What are Staff upsells?
me&u has partnered with Apple and Stripe to bring ‘Tap to Pay on iPhone’ to Crew. With this functionality, staff can take orders and payments from guests on the move.
How do I use Staff upsells?
- First, make sure you have access to Crew and a login to Manage on me&u.
-
Contact your your account manager, support@meandu.com or live chat if you have issues accessing Staff Upsells.
How Staff upsells works:
1. Select the table group and table you wish to add items to
Just as if you’re a guest, we need to make sure we select a table first. Tables can be selected via search or manual selection. In the example below, we will start an order for table 41 in the section called ‘Window’.
1.1: Manual selection
1.2: Search
2. Select the items you wish to add to your cart
Your me&u menu will be available in Crew. Crew will automatically sync with your me&u menu if items are or are not available. Your modifiers and upsells will also be available in Crew.
You can add items to your cart either via search or manual selection.
In the example below we will add the following to our cart
- Brisket Baked Beans as a side with Fries as an upsell
- Pork Sandwich Platter that has a double cheese and a Sparkling Wine Modifier
-
Balter IPA
2.1: Manual selection
2.2: Search
3. Review your sale (cart)
Once you’re ready to proceed, click ‘review sale’ to proceed, check the order and add any notes to the order should you need them.
In this example, we are going to remove the Baked Beans and add a note for extra salt with the fries.
3.1: Review sale + Order notes
4. Proceed to payment
When you select Pay with card in me&u Crew the Tap to Pay functionality will be triggered.
5. How to take payment in Crew
Once you've added items to the cart and have selected 'Tap to Pay on iPhone', the Tap to Pay functionality will be kicked off so someone can pay via digital wallet, physical card or Apple Watch.
This screen can also be flipped around so that guests have a more seamless experience when paying themselves.
Check out how to collect payment below 👇
Important Notes:
- Apple Tap to Pay on iPhone and Google Pay on Android devices offer the most seamless Tap to Pay experience. The chip reading technology is much faster and higher signal than a physical card.
- Guests can also pay using their physical contactless card, however, they must hold it horizontally for at least 4 seconds
5. Provide a receipt or proceed to a New sale
Crew gives you the option to send guests a receipt via SMS or by Scanning a QR code should they want one. All receipts are in PDF Form.
- A receipt takes about ~3-4 seconds to generate
- If the guest does not want a receipt, as soon as you see the 'Creating receipt' screen - the order and payment has been accepted and you can simply click ‘New sale’ and move on.
If you have any questions about the above process, please reach out to support@meandu.com or live chat.