Getting set up

• Introduction to Connect
• Set up your sending domain
• What SPF, DKIM and DMARC do, and why they matter
• Settings Overview
• How to add DMARC, SPF, DKIM, Bounce and TX records for Squarespace Hosting

Contacts & Audience

• Your contacts
• Contact Fields
• Segments & tags

Email Campaigns

• Strategy & overview
• Creating & sending
• Email editor
• Templates
• Campaign folders & channels
• Deliverability
• Reports

SMS Campaigns

• Registering your SMS Sender ID with ACMA
• How to buy SMS credits
• How to register your Sender ID
• How to send an SMS campaign
• SMS messaging overview
• How to edit an existing SMS campaign

Automations

• Foundations
• Automation recipes

Forms, surveys and data capture

• Getting started with forms
• How to build a form to capture data
• Manage your forms
• What makes a good confirmation message?
• How to capture new contacts with a website signup form

Apps, API and Integrations

• Using Connect to send App notifications with Firebase
• How to link your Eventbrite account

• API documentation and creating your own apps
• Types of integrations
• Sending out personalised offers, codes and barcodes

White Label Management

• Setting up a custom domain
• Customise the Look and Feel
• Account Onboarding & Management

Account & Settings

• Account Performance Report (New)
• Roles and Permissions Overview
• Roles Overview
• Create a New Role
• Duplicate Role
• Delete a Role

• Manage Users

Troubleshooting & Best Practices

• Why was my campaign open rate so low?
• My birthday or voucher automation is not sending
• Why are my test emails going to spam?
• Why my campaign sent to fewer people than my database
• Why is my SMS using more characters than expected?
• Why do my email colours look wrong on mobile?