If your group has several CRM accounts under one parent account, you can ask Support for a report showing how many SMS each account sent.

Before you start

• This is for parent account owners with more than one Connect/ CRM account.

What you can see in Connect

The Connect platform does not show SMS usage broken down by each account. Your invoice shows the total SMS for the whole group.

Request a per-account breakdown

1. Email support@meandu.com.
2. Include your parent account name.
3. Include the date range you need, for example each month from January to now.
4. Ask for the SMS breakdown per account.

Support will send you a CSV file showing the SMS sent by each account for each month.

ℹ️ Note: Your invoice uses billing dates, which may differ from calendar months. The totals in the report may not match your invoice exactly.

FAQ

Can I request the report more than once?
Yes. Contact Support any time and tell us the date range you need.

Why do the report totals differ from my invoice?
The invoice uses different billing dates to the report, so the SMS totals can differ slightly.

Related articles

• SMS messaging overview
• How to send an SMS campaign

You can now see which accounts used your SMS each month.

Any questions? Reach out to us via email at support@meandu.com