Getting Google Reviews manually can be an arduous task, so this automation looks to automatically send your customers to your Google Review page after they leave feedback.
Before you set up this automation, you’ll want to create an email template with buttons that take your contacts to your Google Review page. Check out our Email editor overview for more information.
- Once logged in to your account, select the + button and choose Create an automation
- Select Blank Automation
- In the right hand menu, select the arrow next to Triggers to expand the section.
- Scroll down until you see Day/Time and drag it into the Trigger area on the left side of the page
- Set up the time you want the email to be sent - in the example below we've selected 10am.
- Leave the rest as is and click Save.
- Select the arrow next to Criteria to bring up the list of criteria
- Drag Visit Field over to the Trigger Criteria/Action area.
- Select the first field and select Last Booking Date.
- Select the second field and select was yesterday.
- Drag Purchase Field under the No option of the Visit Field criteria.
- Select the first field and select Visit Date.
- Select the second field and select was yesterday.
- Open the Actions section and drag the Email action under the Yes option of the Visit Field criteria.
- Set the subject to something appreciative, and type in the email address you'd like your customers to see when they receive the email, as well as you or your company's name.
- Leave the Reply to field blank and Frequency to Always Send.
- Ensure the Ignore Opt-out status if unchecked.
- Select an existing template or build one yourself. Ensure that whichever template you choose includes buttons that link to your google review page. Save the template to a new campaign called “Google Review Automations”.
- Drag another Email action to the Yes option under the Purchase Field criteria.
- Fill in the Email with the same details in the previous email. This ensures that you’re capturing more customers and that they all receive one, unified email.
Your final automation should look like this: