When sending out email campaigns, there are times when an email will 'bounce'. Sometimes it's due to an email address being entered incorrectly, a full inbox or a restrictive DMARC. This automation will help by automatically sending an SMS with a form to gather the correct email. This can be useful for handling input errors and as a friendly reminder.

Before you setup the automation, you'll need to create a form with an Email field. For help setting up forms, check out the article Forms Overview.

1. Once logged in to your account, select the + button and choose Create an automation
2. Select Blank Automation
3. In the right hand menu, select the arrow next to Triggers to expand the section.
4. Drag Email Bounced onto the Trigger area
5. Optional: Select a specific campaign. By default it will trigger on any campaign sent.
6. In the right hand menu, select the arrow next to Criteria to expand the section.
7. Drag Contact Field onto the Trigger Criteria/Action area.
8. Select the first field and select Email Subscription and select the second field and select is unsubscribed. Select Save.
   
   
9. In the right hand menu, select the arrow next to Actions to expand the section.
10. Drag SMS over to the Trigger Criteria/Action area under the Yes option.
11. Type in your SMS, including your form link to capture your contact's email.
12. Choose a frequency - we recommend Monthly. 
13. Ensure Ignore Opt-out status is unchecked.
14. Add the template to an existing folder or create a new one called 'Update Details Automation'. Select Save.
    
15. Scroll back up to the Criteria menu and drag Webform Submitted under the SMS action.
16. Select the form that you created for this automation.
17. Scroll back down to the Action menu and drag Resend Email under the Webform Submitted Criteria.
18. You can leave this blank if you don't want to make any changes to the original campaign email.

When you're done the automation should look like this: