Automations and Connect can also be used to send notifications to your venue staff. This automation will SMS your staff when a customer has made 10 bookings, so they can personally reach out or make arrangements for a special treat when they arrive.

1. Once logged in to your account, select the + button and choose Create an automation
2. Select Blank Automation
3. In the right hand menu, select the arrow next to Triggers to expand the section.
4. Drag Visit Added to the Trigger area and leave it as at any time. Select Save.
5. Make sure the Criteria menu is expanded by clicking the arrow next to Criteria.
6. Scroll down until you see Visit Field and then drag it onto the Trigger Criteria/Action area.
7. Select Number of visits, equals and 10. You can customise this to the number of visits you wish but for this automation we picked 10. Select Save.
   
8. Make sure the Actions menu is expanded by clicking the arrow next to Actions.
9. Drag Notify via SMS to the Trigger Criteria/Action area under the Yes option.
10. Select the people you wish to notify, such as the venue manager, and set your message. You can use this as a starting off point:
    

    {contact.firstName} {contact.lastName} just made their 10th booking at the venue, might be worth organising a special treat for their next visit.

11. Select Save.

When you're done the automation should look something like this:

Common Modifiers

Adding other milestone visits

You can continue to expand this automation to include further visit milestones so that your manager is aware and can make the necessary arrangements.

1. Drag another Visit Field to the Trigger Criteria/Action area under the No Option.
2. Set the fields to Number of Visits, equals, and 20. Select Save.
3. Drag Notify via SMS to the Trigger Criteria/Action area underneath the second Visit Field.
4. Select the same people you wish to notify and include this message:
   

   {contact.firstName} {contact.lastName} just made their 10th booking at the venue, might be worth organising a special treat for their next visit.

5. Select Save.

Sending an email instead of SMS

If you utilise a shared mailbox and have multiple people you wish to notify, or just want another method of contact, you can use Notify via Email instead of SMS instead.