What is the Live Orders page?

The Live Orders page helps you track all orders that are placed through your me&u menu. To view this page log in to Manage and navigate to Orders > Live Orders.

What do the colours mean?

Each of these colours explains a different order type relevant to the customer’s order, as well as how it’s integrated with your POS system.

• Here you can see there are a couple of different ordering types, including pick-up, takeaway and dine-in. You will also see these ordering windows that show the customer’s selected order time.
• In this page, you will also be able to see “Manage Wait Times” which helps to communicate kitchen and bar wait times on food and drinks.

How can Wait Times help?

Wait Times helps FOH and BOH to communicate with customers on the length of time expected for their food and drinks to be ready. 

You can choose wait times via whole menus, individual categories, and each of these can have varying wait times depending on what suits your venue.

This is especially helpful if you usually have sections of your menu that take longer than others and you want to set customer expectations upfront.

How can I update Wait Times?

• There are two ways to navigate to Manage Wait Times:
  • In your Live Orders Page
  • Manage.mryum.com > Orders > Wait Times