Snooze Ordering helps venues pause an ordering type such as Dine-in, Pickup, or Delivery for a specific duration, then automatically resume it at the set time. It allows you to temporarily stop new orders during busy periods, adjust or resume the snooze early if needed, and ensures guests can’t place new orders while the ordering type is paused. 

Venue managers and owners can manage snoozes directly in Manage, while me&u Support can assist with extended or special cases.

Topics: 
How to Snooze an Ordering Type 
How to Resume Early or Edit a Snooze
Before you Snooze: Helpful Alternatives
Status Banner Explained
What Customers See
FAQs
What's next

How to Snooze an Ordering Type

    1.    Go to Manage → Orders → Snooze Ordering.
    2.    Select the ordering type you want to snooze.

⚠️ Before confirming, you’ll be presented with some helpful alternatives to snoozing. You can Continue to snooze orders if needed. 

    3.    Select Continue to Snooze orders, then choose one of the Snooze Options:

• Until tomorrow – uses a consistent venue’s local time 5:30 am to automatically resume early the next day. 
• Set time by hours – quickly select 1–7 hours to let you snooze for a set number of hours.

• Custom time picker lets you pick a specific resume time using AM/PM.

   4.    Confirm to activate the snooze for your ordering type.

   

How to Resume Early or Edit a Snooze

• Resume ordering: Turns the ordering type back on immediately. 
• Edit: Adjusts the snooze; the alternatives screen is skipped.
• You’ll see “Snoozed until [time/date]” on the ordering type, plus buttons to Resume ordering or Edit.

Before You Snooze: Helpful Alternatives

If your kitchen is busy or short-staffed, try these before pausing ordering entirely:

1. Set a wait time – This takes you to the Availability & Wait Time page, where you can let guests know there’s a short wait for orders to be ready. 👉 Refer to the article How to manage menu availability and wait times for step-by-step instructions.
2. Hide menu items – This takes you to Your Menu → Menu Items. From here, you can go into your Food category to mark individual items as unavailable or hide them from your menu. 👉 See How to make menu items as unavailable for details.
3. Disable menu categories – This also redirects you to the Availability & Wait Time page, where you can temporarily hide entire categories or menu sections that you don’t want to take orders for. The article How to manage menu availability and wait times will be helpful here as well. 
4. Get in touch with support – This option opens the chat bubble so you can contact me&u Support if you need to turn off ordering for your venue indefinitely (example for renovations) or for a custom time range (example for seasons) 

If none of these options resolve your situation, select Continue to snooze orders to temporarily pause the selected ordering type.

Status Banner Explained

This banner appears across Manage to show ordering status at a glance.

Green	All ordering types available
Orange	Mixed state — “Only accepting orders for [available types]”
Grey	Not accepting any orders

What Customers See

FAQs

Can I snooze multiple ordering types at once?

Not yet — snooze each type individually. Bulk editing is coming soon.

How do I snooze for several days?

For longer needs for indefinite closure due to seasons or renovations, contact me&u Support.

Can a venue override a snooze set by me&u Support or another staff member?

Yes! Any venue user can Resume Ordering at any time.

Does “Until tomorrow” match opening hours or next service time?

It uses a fixed early-morning resume time (5:30 am venue local time). Use Set time for precise scheduling.

Will escalation emails still be sent while snoozed?

Yes — current behaviour continues. 

1. Navigate to Venue Details > Venue Info.
2. Scroll down to the Escalation Emails section.
3. Add the email addresses that should receive escalation notifications.
4. Scroll to the bottom and click Save.

This setup ensures designated recipients receive email notifications when ordering type is snoozed at your venue.

What’s next

We'll continue to improve Order Snoozing over the next few weeks. Here’s what’s coming soon:

• Multi-select snoozing
  Snooze multiple, or all, ordering types at once. Perfect for if you need to pause several ordering types simultaneously.
• Extended snoozing periods
  Set snoozes for longer than 24hrs directly from Manage, ideal for planned closures.
• Enhanced escalation emails
  Receive more detailed and helpful email alerts when an ordering type is snoozed, so you always know what’s happening at your venues.