Physical setup

Step 1: Unboxing the printer

Within the printer box, you should receive:

1. The Impact Printer
2. Ribbon
3. Test Paper
4. Power Plug
5. Instructions

You would need to source an Ethernet cable on your own as it's not included in the printer box.

Step 2: Setting up the printer

1. Plug the power cable into the back of the printer and connect it with the nearest power source
2. Open up the printer by pulling on the lever
3. Take your ribbon, making sure that it is pulled tight and insert it into the front of the printer
4. Insert your test paper roll into the printer
5. Close the front and back of the printer, and tear off the extra paper

Step 3: Connecting to the internet

You can connect to the internet either via ethernet cable or wifi adaptor. 

Via Ethernet cable without Wi-Fi adapter:

1. Insert the ethernet cable to the back of the printer facing up
2. Connect the other end of the ethernet cable to your internet modem
3. The printer will need to stay connected via cable in the same location

Via Ethernet cable with Wi-Fi adapter:

1. Connect the ethernet cable to the back of the printer facing up
2. Connect the Wi-Fi adaptor into the USB port
3. Connect the other end of the ethernet cable to your internet modem
4. The printer would need to remain connected via ethernet during setup but can be unplugged once completed

Step 4: Retrieving the printer's IP address

You would now need to retrieve the printer's IP address to continue your setup

1. Once printer is plugged in to internet modem, wait for red flashing light to turn green
2. Once green, turn off the printer
3. Turn on the printer while holding down the circle 'Feed' button
4. Wait until it starts printing then let go
5. Two pieces of paper will be printed
   1. The first can be discarded
   2. The second piece will print which includes your IP address
6. Note down your printer's IP address for the online setup

Online setup

Now that you have done the physical setup of the printer, it's time to complete the online setup. 

Step 1: Update the printer firmware

1. Connect your laptop to the same internet network that's connected to your printer
2. Type the IP address of printer into the URL bar of your browser
3. Under System Access, click on Login
   1. Enter 'root' for Username
   2. Enter 'public' for Password
4. On the left hand side, click on Firmware Update
5. Click on Check for updates and pause for a moment
   1. If there is an update, scroll down to the bottom and click on Download.
   2. This process can take a few minutes, wait until it's finished
   3. While the process is going, the light on your printer would turn red
   4. Once the process is finished, your printer's light should turn green and you'd hear a noise from your printer
6. Refresh your screen and login again
7. You will now be prompted to change your password.
   1. Ensure that your new password is noted down safely. Otherwise, we recommend keeping it as 'public'
   2. Click on Submit
   3. Click on Save
   4. Select Save - Restart device
   5. Click on execute
   6. Wait until restart is completed and a pop up shows that says 'success'. This process may take a minute or so 

Step 2: Connect Your Menu 

1. Go to manage.meandu.app 
2. Enter your phone number and password provided by the onboarding team and login
3. Go to Admin Menu  Venues 
4. Find your venue, scroll to the right. Under the 'Actions' column, click on Venue Details
5. Go to Integration Setup
   1. Select Direct printing under POS Vendor
   2. Click on Save
6. Go to Batching & Printers  Printer Setup
   1. Click on Add printer
   2. Enter the name of your printer. For example 'Bar Printer' or 'Kitchen Printer'
   3. Click on Create
   4. Copy the CloudPRNT link by clicking the document button under the 'Copy link' column
7. Open a new tab and enter your printer's IP address to open the cloud print link
   1. Click on Login
   2. Click on CloudPRNT
   3. Select 'ENABLE' under CloudPRNT Service
   4. Paste the CloudPRNT link under Server URL
   5. Enter 10 under Polling time (Sec.)
   6. Click on Submit
   7. Click on Save
   8. Click on Save - Restart Device 
   9. Click on execute
   10. Wait until restart is completed and a pop up shows that says 'success'. This process may take a minute or so 
8. Return to the manage portal and refresh the page. Your printer should now have a Mac address and shows as 'Online'

Step 3: Create printer groups

Printer groups will house a collection of items of your choosing to then be assigned to different printers. For example, you may want to create 'Food' and 'Drinks' printer groups. These groups can then be assigned to different printers so they do not all print at the same printers. 

1. Go to your venue's manage page at manage.meandu.app
2. Go to Batching & Printers  Printer Groups
3. Click on Add printer group
4. Enter the name of the printer group. For example 'Food' or 'Drinks'
5. Click on Link printers
6. Select the printer where you'd like the group to print on
7. Click on Link

Step 4: Link menu items

Now that you have the printer groups setup, we need to assign items to these printer groups.

1. Go to your venue's manage page at manage.meandu.app
2. Go to Your Menu  Menu Items
3. Click on Bulk operations
4. Tick the checkboxes next to the items you'd like to add to a printer group
5. Click on Assign printer group
6. Select the printer group you'd like to assign these items to 
7. Click on Assign

Step 5: Connect Wi-Fi adapter (optional)

If you're using your printers wirelessly, you'd need to follow these steps to setup the wireless connection

1. Enter your printer's IP address in the URL bar to open the cloud print link
2. Click on Login and enter your username and password
3. Click on Wireless Connection
4. Under Site Survey, click on Enter
5. Select the Wi-fi connection that the printer and your laptop is connected to
6. Under Key, enter your Wi-Fi's password
7. Click on connect
8. Click on Save
9. Click on Save - Restart Device 
10. Click on execute
11. Wait until restart is completed and a pop up shows that says 'success'. This process may take a minute or so 
12. You can now unplug the Ethernet cable
13. Turn off your printer then turn it back on