This article will walk you through how to connect your printer to Manage after the physical setup is complete, so you can start printing orders seamlessly.

What you’ll need before you start

• Your printer must be plugged in and connected to the internet (via Ethernet). 

• A laptop or computer on the same network as the printer.

• The printer’s IP address handy (we’ll show you how to find it too!).

💡 Haven’t set up your printer physically yet? Here are the guides to help you get started: Thermal Printer - TSP650II and Impact Printer - SP742. 

Step 1: Access your printer settings

1. Turn off your printer.

2. Hold the Feed button while turning the printer back on.

3. Wait for it to print two slips.

4. Discard the first one — the second slip will show the IP address.

5. Open a browser on your laptop and type the IP address into the address bar. 

Check out this article for details How to perform self-print test. 

Step 2: Update the printer firmware

1. On the login screen, enter:

   • Username: root

   • Password: public

2. Click Firmware Update from the side menu.

3. Click Check for updates > Scroll down > Click Download.

4. Wait until the update finishes (the light may flash red).

5. Once done, log in again.

6. Update your password (you can reuse ‘public’ if you prefer).

7. Click Submit, then Save, then Restart Device > Execute.

Step 3: Connect your me&u printer to Manage

1. Go to manage.meandu.app 

2. Find your venue and click Venue Details

3. Under Integration Setup, select Direct Printing from the POS Vendor dropdown

4. Click Save

5. Go to Batching & Printers > Printer Setup

6. Click Add Printer > Name it something like Kitchen Printer or Bar Printer

7. Click Create

8. Note: Printer will show offline

9. Click on the CloudPRNT button — this will copy the CloudPRNT link to your clipboard

   

10. Make sure your laptop is connected to the same internet network as your printer

11. Open a browser and type in the printer’s IP address

12. Under System Access, click on Login

13. Use these credentials to log in:
    Username: root
    Password: public

14. Log in > Click CloudPRNT

15. Click Enable under CloudPRNT Service

16. Paste the CloudPRNT URL you copied earlier

17. Enter 5 as Polling Time (Sec.)

18. Click Submit, then Save, then Restart Device > Execute

What does a successful printer setup look like?

Once you’ve completed the steps above, head back to Manage > Batching & Printers > Printer Setup and refresh the page.

You should see:

• A green “Online” button under the Health column

• A MAC Address automatically populated

Next steps

Once your printer is connected and online, don’t forget to:

Set up Printer Groups 

Need help? Reach out via chat support or email us at support@meandu.com — we’re happy to help!