If you entered the wrong Velocity membership number when ordering with me&u, our Support team can help. Velocity is available in Australia.

Ask Support to fix your Velocity number

1. Email support@meandu.com with the subject Velocity number correction.
2. Include the incorrect Velocity number you entered.
3. Include your correct Velocity number.
4. Add the email you used at checkout, the venue name and the date of your order.
5. Our team will request the incorrect number be unlinked from your me&u account.
6. We will email you once it is done.

💡 Tip: Check your Velocity number before you pay. You can find it on your Velocity card or in the Velocity app.

FAQ

Can I change my Velocity number myself?
Contact me&u Support and we will update it for you.

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Your me&u orders will be linked to the right Velocity account.

Any questions? Reach out to us via email at support@meandu.com