A service charge is an additional charge applied to a guest's bill that will be distributed to staff. Some venues may want to set up a service charge that appears on all orders. Typically, the service charge needs to be removable by guests, otherwise, there are different tax implications. Tax and the me&u fee are not charged on service charges. Venues can choose if the service charge can be removed by the guest in the cart or payments page.

Service charges will be reported separately on the Sales Report page and the Payouts page. 

Please note that service charge is only available in UK and US, and not available in Australia. 

Surcharges are available in Australia. 

Difference between a Surcharge and a Service Charge?

💡 Card surcharges (e.g. for card fees) are set up separately. Please email support@meandu.com.

⚠️ Some POS systems require a POS ID. If unsure, contact your POS provider.
 

A surcharge is an additional charge applied to a guest's bill at specific times. Typically this is set up by venues to help cover additional wage costs for specific days or special events such as weekends and public holidays. For example, a venue might have a 10% surcharge that is automatically applied to all orders on Weekends. The image below shows how this will appear for the guest.

NOTE: Card surcharges, where the card fee can be passed on to the guest are set up separately. To set this up, please email hospo@meandu.com

How to set up a Service Charge

Please note that Service Charge is currently in beta and is not available on all POS. If you are not in the beta group, Service Charge will not appear in the dropdown menu. If you would like to use Service Charge, please contact chat support.

1. Go to Venue Details > Service Charge
2. Fill in the required fields:
   1. Service charge name: This is what will show up to the customer on the cart and payments page. An example of what to write is "10% public holiday surcharge"
   2. Service charge percentage (%): This is where you enter the percentage increase you want on their order. For example, for a 10% service charge, you would enter 10.
   3. POS ID: is an optional input that is required for some POS integrations.
3. Toggle on Removable by guest (optional)
4. Click Save
5. If you want to disable your service charge, go to Venue Details > Service Charge and click Delete