A factory reset is a useful troubleshooting step when your printer encounters persistent errors or configuration issues. This guide will walk you through the process of performing a factory reset, helping you restore your printer to its default settings and regain functionality.

When to perform a Factory Reset?

1. Forgotten Printer Configuration Password:

   If you cannot access the printer's configuration page due to a forgotten password, a factory reset restores the default login credentials.

   • Log in 
     • Username: root
     • Password: public

2. Reusing a printer previously connected to a me&u venue: If the printer was previously configured for a me&u venue, resetting clears old settings, enabling you to reconfigure it for a new location or purpose.

3. As directed by me&u Support: When recommended by your printer’s technical support team to resolve recurring or complex issues.

4. After ISP or Router Changes: When switching internet service providers (ISP) or replacing the router, resetting the printer ensures it can connect to the new network. Follow this article for steps to check network configuration before factory reset : How to reset and reconfigure your printer after changing your ISP or Router

What to Expect After Performing a Factory Reset

A factory reset clears all existing settings, including network configurations, passwords, and any custom preferences. This process restores the printer to its original default settings, allowing you to start fresh.

Important: After a factory reset, you will need to reconfigure your printer in the Printer Setup section under Manage to ensure proper functionality and secure connectivity.

Steps to Perform a Factory Reset

1. Prepare for Reset

• • Turn on the printer before proceeding.
  • Print a self-test report to print our a summary current settings such as IP Address
    • Hold down the FEED button while turning the printer on

2. Perform the Reset 

• Use a thin object (e.g., pen tip) to press and hold the RST button (highlighted in the image) while turning the printer on.
• Hold the button for 5-9 seconds, then release when RSTflash or stay lit.
• You should see the status LED start flashing red quite fast.
• Release the button and then just a regular press to confirm the factory reset.
• You’ll need to wait approximately 30 seconds to a minute and the printer should have reset all settings.

4. Confirm Reset Completion 

• If the reset is successful, the printer will perform initial set up operations, and default settings will be restored.
• Connect the Printer to the network via Ethernet cable or Wifi Adaptors. 
• Print a self-test report to confirm.
  • Hold the FEED button while turning the printer on and you will obtain the new IP address. 

If the reset does not work (e.g. LED shows solid red, green, yellow) , ensure the printer has fully started and stabilised (LED shows only green and NO red error light) before attempting reset. 

If these steps don't resolve the issue, contact the support team at support@meandu.com