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Disable or Enable a User

Disabling a user prevents them from logging into your account. You can re-enable them at any time.

🔐 Permissions required

See the help article on Roles and Permission Overview for details.

  • Who can Disable or Enable a User: Account Owners or users with Custom Roles that include Disabling or Enabling role permission
  • If you don't have access:
    • You won’t see the Settings > Users tab
    • The user list will appear in view-only mode without editing options
    • Contact your Account Owner or Administrator for access

Read Only - No Access to Role.png

Screenshot showing what users see when they don’t have access to the Users’ Role section

When is disabling a user helpful?

  • A staff member leaves your organisation.

  • You want to temporarily suspend access (e.g. seasonal staff, contractors).

  • You need to restrict access without permanently deleting their profile.

You can re-enable the user at any time without losing their history or data.

📌 Tip: Disabling is often a safer option than deleting, as it preserves the user’s history for reporting and auditing purposes.

How to disable a user

Navigate to the Account Settings page and click on Users.
Screenshot 2025-09-22 at 4.44.41 pm.png

A list of all users will be displayed. Locate the user you wish to disable (Clicking the magnifying glass allows you to perform a search) and select Disable.

  1. Go to Account Settings → Users.

  2. A list of all users will appear. Use the 🔍 search option if needed.

  3. Find the user you want to disable.

  4. Click three dots (next to Assign roles button) → Disable

    Once disabled, the user will no longer be able to log in.

Disable Users.png

 

How to Enable a user

To re-enable the user account, repeat the process and select Enable.

  1. Repeat the same steps above (Steps 1 & 2)
  2. Click three dots (next to Assign roles button), select Enable

This restores their access with the same role and permissions they had previously.

Disable or Enable Users.png

💡 Re-enabling restores all previous permissions and access levels.

 

Best Practice Tips:

  • Disable vs Delete: Disable if you want to preserve reporting history and re-enable access later. Delete only when you’re certain the user will never return.

  • Audit regularly: Review your user list periodically to ensure only active staff retain access.

  • Plan for handovers: Disable access promptly when a team member leaves to keep your account secure.

  • Temporary staff: For seasonal or contract staff, disable rather than delete so you can re-enable quickly next time.