You can set a PIN that must be entered before a refund can be processed. This adds a layer of security so only authorised people can issue refunds.

Who can set or manage the PIN

• Only Venue Owners level access can create manager PINs and view existing PINs.
• Venue Staff and Service Staff level accesses cannot create or manage PINs.
• Venue Staff can process refunds when they enter the PIN.
• Service Staff may see Live Orders but still won’t be able to process refunds.

Remember 

• The PIN is required right before a refund is processed from Orders & Refunds. It doesn’t change who can access or view orders; it only restricts the act of refunding with an extra layer of security.
• Always mirror the refund in your POS to keep reporting aligned.

Setting a PIN for your venue

1. Go to Venue Details > Venue Info
2. Scroll down to Security
3. Toggle on Require PIN for processing refunds
4. You will then be prompted to enter a PIN code twice.

Processing a refund with a pin enabled

Change your PIN

To change the PIN, first confirm your current PIN. You’ll then see an option to Change PIN — click it and follow the prompts to set your new PIN.

Learn more about refunds

To read how refunds work end-to-end, see: How to process a refund in me&u

Need help?

If you get stuck or something doesn’t look right, contact Support at support@meandu.com. We’ll help you get it sorted fast.