If your order was refunded but hasn't come through to your bank yet, check the following points below.
- Refunds are submitted to your customer’s bank immediately. However, depending on the bank’s processing time, it may take 5–10 business days for the refund to appear in their account.
- Refunds look like a credit entry in the customer’s bank statement, reflecting the refunded amount separately.
- In some cases, refunds may be processed as reversals. This means the original payment will disappear from the account statement entirely, and the balance is adjusted as though the charge never occurred.
- If the refund hasn’t appeared after 10 business days and the original charge is still visible, please contact our me&u support team for assistance. They will provide you with the STAN (System Trace Audit Number) and advise the customer to contact their bank for tracing purposes and further clarification.
- If you are still not able to resolve your issue, please contact us at support@meandu.com