A step-by-step guide on how to refund a customer's payment
-
Go to Orders > Orders & Refunds
-
Find the Order that you want to refund (you can search for the customer's name or phone number)
-
Click View details (located in the last column)
-
Click on Issue refund to start the refund process
You can choose to refund by menu item or the full amount.
To issue a refund on a specific item
-
Select the menu items option
-
Specify the quantity of items that you want to refund
-
Select the Reason for refund
-
Then click Refund and Confirm
To issue a refund for full amount of the order
-
Select the Full amount option
-
Select the Reason for refund
-
Then click Refund and Confirm
Refunds can take 3-5 business days to clear into the customer's account.
If you have refunded an order from me&u, make sure to refund it to your POS as well to avoid any discrepancies with your sales report.
Refund Receipts
When you process a refund, it will also update the customer's invoice and show the refunded amount. You can see a copy of the customer's invoice by clicking in the top right corner of the order details page where you processed the refund, where it says View Invoice.
You can tell the customer to recheck the invoice that they originally received via email when they placed the order from me&u and they’ll see that they have been refunded.
Refunds not appearing on guests' bank statements
This can happen if a refund is processed close to when the payment was made. The refund will go through as a reversal, which will mean that the original amount is adjusted, rather than seeing an additional line item showing the refunded amount
Refunds can only be processed once
You can only refund a customer's order once. If you have previously processed a partial refund and wanted to refund more items, please reach out to us at support@meandu.com so that we can help you process it.
If you require additional support, please reach out to our team at support@meandu.com.