View a copy of the invoice received by your customer or re-share the URL with them.
- Go to Orders > Orders & Refunds.
- Search for the order you want to refund.
- Click View details (located in the far right column).
- In the top right corner click Invoice.
- This is the customer's invoice that they received via SMS when they ordered.
When you process a refund in Manage, it will also update the customer's invoice and show the refunded amount on this same invoice link! 🤯
What to do if a customer wants a copy of their receipt in the future?
You can tell them to search their SMS inbox for me&u to find the original order confirmation, which includes the receipt link.. If they don't have it, you can simply navigate to their invoice using the instructions above and then copy and paste the URL of the invoice into an email to them.
From the invoice page, the customer can also download a PDF copy of their invoice: