You can restrict the voucher redemption limit in two ways, depending on whether you have chosen to create unique codes per customer or a singular code with a maximum redemption limit of once per customer.
How to setup redemption limit for unique codes
If you chose to create unique codes per customers, follow these steps:
- Create your voucher until you reach the Program size tab
- Choose Bulk codes
- Under Code redemption limit, add 1. This will ensure that each unique code can only be redeemed once.
- Continue with your voucher creation
How to setup redemption limit for singular codes
If you chose to create a singular code for all customers, follow these steps:
- Create your voucher until you reach the Discount value tab.
- In Validation Rules of your voucher, select New or Existing (if you are modifying an existing Validation rule) and click the + Add rules button
- In the next page go to Budget constraints and select Redemptions per customer per incentive
- Under condition, select is less than or equal to
- Under value, add 1
- Click on Save
- You can add other validation rules by clicking on Add rules. Otherwise, click on Save