Learn how to set up a backup so that you and your staff are informed whenever an order doesn't get printed

Sometimes an order comes through your me&u menu and is rejected by your POS. While you can always check the me&u Live Orders page, we understand that your venue may be too busy to constantly monitor a tablet or PC. With Fallback Printing, you can receive a print out at a prominent printer informing you that there has been an error and to check the Live Orders screen. 

How it works

By creating a backup code in your POS, we can set up a trigger so that that "item" prints whenever me&u gets a missed order. It will have a message that reads something like: "POS Rejected Order! Check me&u Live Orders" and looks something like this:

How to set up Fallback Printing

During your onboarding, your specialist might ask you to set up a backup code in your POS. This is a $0 item and won't affect your reporting. We'll then take that code and put it into our system so that it automatically prints whenever there is a missed order. 

We recommend selecting a printer that is very noticeable and frequently checked so that you won't miss out on any notifications!

If you're an existing venue and want to set this up, please contact hospo@meandu.com for more details

Why you should set up Fallback Printing

There are a number of benefits to setting up this feature, such as:

• Staff will be informed faster as they check out printed dockets frequently
• Venues can rely on the printer as their source of truth, instead of different locations and devices
• Venues can track the frequency and efficacy of Fallback Printing through the record of the number of backup code items printed
• Venues can update the printing location of the backup code to anywhere in the venue at their own discretion

It's important to note that this feature won't solve issues like items being out of stock or if there is a mismatch between menu item and product code. It also won't solve issues involving the POS being offline or network issues, as that will impact the back up being printed as well.

FAQs

How do I update the code and where it prints?

The backup code acts as an item in your POS, so update it as you would normally update an item in your menu.

What happens if I delete the backup code?

If someone at your venue accidentally deletes the backup code, simply recreate the item and contact us on Manage by clicking the chat bubble icon in the bottom right corner to confirm the backup code is correct.

What happens when the POS is down?

Unfortunately this feature won't help, as it still requires a connection to the POS to print. If the POS is down, try contacting your POS to see if they have a status update for their network.