What the me&u support team is able to help with

When there is an issue, who do you call?

me&u!

We can help with most things but some situations would need to have your POS involved.

The me&u team will help investigate and escalate issues and let you know when to contact your POS for help.

What me&u Support is able to help with

• me&u menu updates and advice to bring the best out of your menu
• Enquires on payments made through me&u
• Red orders on your me&u Live Orders page

When the POS needs to be involved

me&u sends over the order information to your POS but we don't have control over the following:

• Where your dockets print or how they print
• Settings on the POS
• When the orders are green on me&u but not printing
• When orders put through from your POS isn't printing as well
• When the POS severs are down