How do me&u Payouts Work? 🤔
When your customers order through me&u, the me&u platform processes the payment then pays the money out to your chosen bank account, minus me&u's agreed platform fee.
Your Payout cycle depends on what payment processor you are on:
Stripe (preferred)
- Venues on Stripe receive 5 'daily' payouts per week
- Weekend trade (Saturday & Sunday) is paid out with Monday's trade, hence 5 payouts p/w
- Payouts are paid 2 days in arrears (T+2). This means each payment is delayed by 2 business banking days
- You can view Stripe's payout schedule below 👇
Hyperwallet
- Venues on Hyperwallet receive payouts monthly
- You can view Hyperwallet's payout schedule below 👇
Venues on Hyperwallet must transition to Stripe to start receiving 5 'daily' payouts per week. Simply follow the instructions here.
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When do I get paid?! 🤑
Stripe (preferred)
| Sale Date | Payout Date (T+2) |
|---|---|
|
Monday |
Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
| Saturday | Wednesday |
| Sunday | Wednesday |
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Hyperwallet
| Sale Date | Payouts |
| Wednesday, Thursday, Friday, Saturday, Sunday, Monday, Tuesday | Monthly |
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Please note that public holidays may impact this schedule and you will be paid on the next banking day in those cases.Â
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Why is my Sales Report different to what I was paid out?
Payout dates and times, and Sales Report date range searches are based on the venue's local time zone.
For example, your Sales Report by default will range from Monday 12:00 am – 11:59 pm, however, a payout may range from Monday 7:35AM (first payment made) to 1:30PM (last payment made) if you only operate to lunchtime.
To compare reports, you can view your sales report in the payout time period.
- Go to "Reports & Payouts" in the Manage Portal
- Go to "Sales Report"
- Change the date range to the time frame of the Payout
(e.g. from 7:35AM to 1:30PM from the example above)