Create a discount code that takes a percentage or a fixed amount off the order. Guests can enter the code when they order, your Crew staff can apply it at checkout, or you can set it to apply automatically to every order. You can also choose the dates, days and times it works.

ℹ️ Note, for some POS systems you may need to add a POS ID for your discount. If you're unsure, contact your POS provider. Chat support is available in Manage by clicking the chat bubble in the bottom right.

⚠️ Warning, if you've enabled me&u Loyalty, create and manage all discount codes in the me&u Loyalty platform instead.

⚠️ Warning, avoid easily guessed codes such as TEST, TESTING or TEST100.

For example, you can email a discount code to your database, run a happy hour discount that applies automatically, offer all guests 10% off on Mondays and Tuesdays without a code, or give your team a staff discount or a $10 food voucher to apply in Crew.

Looking for surcharges? They now have their own page under Venue Details > Surcharges. See Creating and managing surcharges in me&u.

Topics

• Create a discount code
• Set when a discount works
• Manage your discounts
• How guests use a discount code
• Apply a discount in Crew
• FAQ

Create a discount code

1. Go to Venue Details > Discounts
2. Click Create discount
3. Fill in the details:
   1. Name: what guests and staff see on the order, e.g. "10% off Mondays and Tuesdays"
   2. Description (optional): a note so your team knows what the discount is for
   3. Code: capital letters and numbers only, no spaces, e.g. TENOFF
   4. Amount type: Percentage (%) to take a percentage off, or Fixed amount to take a set amount off
   5. Amount: e.g. enter 10 for 10% off, or 10 for $10 off. Fixed amounts are in your venue's currency.
   6. Where it can be used: tick O&P for guests ordering from your menu, Crew for your staff, or both
   7. POS surcount ID (optional): add one if your POS needs it
   8. Apply automatically to all orders: tick this to apply the discount to every order, with no code needed. Don't use this for test discounts.
4. Click Create discount

ℹ️ Note, you can have multiple discounts, but only one applies to an order at a time.

Set when a discount works

A new discount works at all times until you set a schedule.

1. Click the clock icon on the discount's row
2. Under Active period, choose Always, or Between dates and add a start and end date. Click Add date range to add more.
3. Under Recurring hours, choose All day, or Specific times and click Add time slot on each day you want, e.g. Wednesday 4pm to 6pm
4. Click Save schedule

💡 Tip, to make a discount work on certain days only, e.g. Wednesday and Thursday, add a time slot from Start of day to End of day on those days. Times are in your venue's timezone.

Manage your discounts

All your discounts are on the All discounts tab. Use Search discounts or the filters (Active now, Percentage discount, Fixed amount discount, Available on O&P and Available on crew) to find one.

Click the three dots on a discount's row to:

• Edit: change the details, then click Save changes
• Apply automatically or Apply manually: switch between applying to every order and needing a code. You'll be asked to confirm before a discount applies automatically.
• Delete: remove the discount, then click Delete to confirm

💡 Tip, automatic discounts show in the Automatically applied tab. If two overlap, the one closest to the top applies, so drag them into the order you want.

How guests use a discount code

Guests can use any discount with O&P ticked.

1. Your guest adds items to their cart
2. They tap Add voucher or discount code
3. If they're not logged in, they'll be asked to log in first
4. They enter the code and tap Apply to order

Discounts set to apply automatically come off without a code.

ℹ️ Note: If your venue uses a loyalty partner for promo codes, such as Toggle gift cards, contact me&u Support so we can enable your loyalty promo codes and me&u discount codes to be used together.

This is what it will look like when guests order:

Apply a discount in Crew

Let your staff apply a discount at checkout in the Crew app, e.g. a staff discount, a manager comp or a prepaid food token.

Turn on Crew discounts

You only need to do this once for your venue.

1. Go to Venue Details > Venue Info
2. Scroll to the Crew section and tick Enable discounts in Crew
3. Click Save

ℹ️ Note, Crew discounts aren't available if you've enabled me&u Loyalty (Reward). If you can't see the Crew section, contact Support to turn on Crew discounts.

Then tick Crew under Where it can be used on each discount your staff should see. Your existing discounts are set to O&P only, so edit any you want staff to use. Leave Apply automatically to all orders unticked, as automatic discounts don't show in Crew.

Apply a discount to an order

1. Add items to the order and open the cart
2. Tap Apply discount to order
3. Choose the Percentage or Fixed amount tab
4. Tap the discount, then tap Confirm
5. Take payment as normal

• Any staff member signed in to Crew at your venue can apply a discount.
• One discount applies per order. Choosing another replaces the first.
• To take a discount off, tap Remove on the discount line. If Remove doesn't show on a discount you set up before, create it again as a new discount.
• If a discount takes the total to $0, tap Tap to Pay and the sale completes without a card.
• Your staff only see discounts ticked for Crew that are within their schedule.
• Make sure your Crew app is up to date.

FAQ

What happens if a fixed amount is more than the order total?
The total goes to $0 and no change is given.

How do fixed amounts work at multi-vendor venues?
The amount is split across vendors based on each vendor's share of the order. If a vendor's share is more than its items, that vendor's total goes to $0 and the rest isn't used.

Why can't my staff see Apply discount to order?
Check Enable discounts in Crew is ticked and saved, and that the Crew app is up to date. Changes can take up to five minutes to show.

Where can I see how my discounts are used?
Go to Insights > Discounts & surcharges.

Your discounts are now ready for your guests, your staff, or both.

Any questions? Reach out to us via email at support@meandu.com