Skip to main content
me&u Academy is here! Our new training modules to help make the most of me&u. Learn more!

Search

me&u support

How to set up a loyalty partner integration

This guide explains how to connect a loyalty partner program to your me&u ordering experience. It is for venues that want to run loyalty through a partner (Como, Zen Global, Leat or Myne) rather than through me&u Reward. The good news is there is nothing to configure in the Manage platform, your loyalty setup lives in your partner's system and me&u connects everything for you. This is available for venues across Australia, New Zealand, the UK and the USA. If you are weighing up a loyalty partner against me&u Reward, start with Getting started with loyalty programs.

Before you start

  • A venue can run one loyalty solution at a time, a loyalty partner or me&u Reward, not both.
  • You need to be an existing customer of your chosen loyalty partner.
  • Your loyalty campaigns are built in your partner's system, not in me&u.
  • me&u connects the integration for you.

Topics

  • Set up your rewards with your loyalty partner
  • Prepare your loyalty branding assets
  • Ask me&u to connect your integration

Set up your rewards with your loyalty partner

All of your loyalty campaigns are created in your loyalty partner's system, not in me&u.

  1. Make sure your venue is set up as a customer with your loyalty partner
  2. Build your campaigns in your partner's system, offers, deals, points and, where supported, promo codes
  3. Have your campaigns ready at least one week before your planned go-live date

Prepare your loyalty branding assets

These assets appear to your guests in the me&u experience, so they carry your loyalty program's look and wording.

  • A loyalty program's name (up yo 35 characters)
  • A header image for the registration page (498 pixels by 112 pixels)
  • A short blurb for the registration page (up to 100 characters), for example "Earn rewards every time you order"
  • Links to your terms and conditions and privacy policy

     

Ask me&u to connect your integration

Once your loyalty programs and assets are ready, me&u connects your program.

  1. Contact us at support@meandu.com to request the loyalty partner integration
  2. Share your branding assets and confirm your loyalty partner
  3. me&u works with your partner to connect a demo venue and test the experience
  4. me&u confirms once your program is connected and tested
  5. When testing is complete, me&u enables the loyalty experience across your venues

FAQ

Do I need to set anything up in the Manage platform?

No. Your loyalty campaigns are built in your partner's system, and me&u connects the integration for you. There is nothing to configure in me&u.

Can I run a loyalty partner and me&u Reward at the same time?

No. A venue runs one loyalty solution at a time. If you move to a loyalty partner, me&u turns off Reward when your partner program goes live.

Which loyalty partners can I use?

Como, Zen Global, Leat and Myne.

How long does setup take?

Build your campaigns at least a week before go-live. me&u then connects a demo venue, tests the experience and confirms before switching your venues on.

Your loyalty partner program can now be connected to me&u and switched on across your venues, with your rewards flowing straight into the guest ordering experience.

Any questions? Reach out to us via email at support@meandu.com