Insights gives you two layers of reporting: 

• Venue-level dashboards – rich, day-to-day insights for a single location.
• Group/Organisation-level dashboards – a consolidated, strategic view across multiple venues.

Group-Level Dashboards

Built for regional managers and head-office teams, 10+ dashboards combine data from multiple venues so you can compare performance, spot trends, and plan strategy. Some dashboards mirror venue reports with the filter to view more than on venue within your organisation.

What if I have access to multiple organisation?

Organisation dashboards default to the current organisation you're viewing, but you can switch or combine venues from other organisations you can access.

Topics:

Overview

Basket Date & Line Item Export

Customers

Transaction and Metrics Export (same as venue level)

MVO

Rejected Orders

Payouts

Refunds

Discounts

Surcharges

What’s Shared with Venue Level

Several dashboards (e.g., Overview, Transactions & Metrics Export, Refunds, Discounts, Surcharges, Rejected Orders) provide the same core metrics but let you filter and aggregate across all venues you have permission to access.

You can check out the similar article on Venue Level Dashboards, you can see this : Insights - Venue Level Dashboards Overview

👉 View the Insights Glossary – to understand each metric’s definition and calculation so you can interpret your data with confidence.

Group-Specific Dashboards
 

1. Overview

   Provides the same high-level KPIs as the Venue Level’s Overview—revenue, orders, average transaction value (ATV), average customer spend (per visit), and key trends—rolled up across every venue (or a selection of venues) you have access to. This lets you instantly assess overall organisational performance and benchmark venues side-by-side.

   

2. Basket Data > Line Item Export

   Offers an organisation-wide export of every order line item, including product, quantity, price, timestamps, and identifiers. This your BI teams a single download for deep cross-venue analysis.

   

3. Customers

   Combines customer metrics from all venues—total customers, opt-ins, repeat-visit rate, rating distribution, and 12-month average rating with venue-level comparisons. This highlights loyalty trends and service quality differences across locations so you can target customer-experience improvements where they’re needed most.

   

4. Transaction and Metrics Export (same as venue level)

   Aggregates the Venue Transactions & Metrics data—daily transaction counts, gross and net sales, and average order size—across all venues. This acts as a one-stop shop to export every key metric across the organisation, simplifying audits and cross-venue performance reviews.

   

5. MVO

   Shows total MVO sales and the share of overall sales generated when guests order across multiple venues in a single session. This reveals cross-venue ordering behaviour at scale and helps identify opportunities for collaborative promotions or shared service models.

   

6. Rejected Orders

   Lists all rejected orders across every venue, including counts, reasons, and trend lines.

   

7. Payouts

   Provides a consolidated view of payouts for all venues, including settlement amounts, dates, and net figures. This enables finance teams to reconcile multi-venue settlements quickly without downloading each venue’s report separately.

   

8. Refunds

   Tracks refund totals, reasons, and trends across the organisation. This makes it easy to spot venues or time periods with high refund activity and take action to protect profitability.

   

9. Discounts

   Aggregates discount usage, value, and rate across all venues. This lets you compare promotional effectiveness organisation-wide and ensure discounts drive volume without eroding margin.

   

10. Surcharges

    Reports surcharge amounts, types, and their contribution to revenue across the organisation. This allows you to monitor fee effectiveness and customer sensitivity at scale, ensuring consistent surcharge strategies across venues.