Daily Sales
The Daily sales report shows Live revenue totals, with key details such as refunds, tips, card fees, discounts, sales tax , total orders and trend of the current trading day with average order value, average customer spend. Use this to end of your day closing reports and to monitor in-day performance and respond to sale patterns in real time.
| Terms (2.0) | Meaning |
|---|---|
| Revenue | Food/Drink Price+Card Fee+Gratuity (Inclusive of tax) |
| Net Sales | Food/Drink Price+Card Fee+Gratuity (Exclusive of Tax) |
| Refunds | Reimbursement made for the trading day |
| Service Charges | It’s not available in Australia, only UK and US. Service charge type is optional only, unlike Surcharge in AU. This is so we’re in accordance with the local regulations. |
| Tips | Staff gratuity |
| Total Payout | Net total paid to the venue (Sales minus (-) Processor Fees minus (-) Platform Fees) |
| Sales Tax | Tax on Food/Drink item |
| Card Fees | Card Processing Fees (Visa/Mastercard/Amex/ApplePay etc.) charged to the diner |
| Average Transaction | ATV (GMV/Orders) |
| Average Customer | Average Spend (GMV/ Unique Customers per day) |
| Deductions | Charges to venues after an order has been paid out e.g. $10 for the order refunded after payout. But this can also include things like charges to the venue for doordash delivery fees etc. |
| Total Orders | Number of orders placed during the dining day |
Live Payout
The Live Payouts dashboard provides a real-time summary of every payout that reaches your bank account, showing totals for order value, revenue, deductions, processor fees, platform fees, tips, and the net amount paid. From this page you can also download detailed Orders and Deductions reports, which list the individual transactions and adjustments that make up each payout, allowing you to review and validate every settlement against your bank records.
The Bulk Export dashboard lets finance teams download a full history of payout (remittance) data in a single file. You can set any date range—whether a single day, a specific week, or an entire month—and the export includes a detailed breakdown of tips, card fees, me&u platform fees, deductions, and the next scheduled payout.
| Terms (2.0) | Meaning |
|---|---|
| Total Order Value | Food/Drink Price+Card Fee+Gratuity |
| Revenue | Food/Drink Price+Card Fee+Gratuity |
| Total Deductions | Refunds made for the trading day |
| Processor Fees | Card Processing Fees charged to the venue (Passing the cost from diner to merchant) |
| Platform Fees | Commission charged to the venue by me&u |
| Tips | Staff gratuity |
| Total Fees | Processor Fees + Platform Fees |
| Total Payout | Net total paid to the venue (Total Order Value minus (-) Processor Fees minus (-) Platform Fees) |
What's new?
- Now you can see if a payment is in transit or if it’s already been paid.
(Location: Payouts & Billings > Payouts > Payout Status column)
- If you feel like you’ve been over-paid or under-paid, you can check the new ‘Reason’ column. This will tell you the number of orders you’ve been paid for which you can match against the POS.
(Location: Payouts & Billings > Payouts > Reason column)
- If you want to see anything related to deductions or a breakdown of individual orders, you can download this data via two reports (export deductions & export orders).
(Location: Payouts & Billings > Payouts > Actions column)
- If you update your Bank Details, now you can double-check where funds went on particular days.
(Location: Payouts & Billings > Payouts > Bank Account column) - You can export all the payout details over weekends and even your entire group of venues.
Want to export me&u reports? Check out this article for details How to export me&u reports
FAQs
-
Where is my remittance PDF?
To access your payments reconciliation and finance reports, you’ll now navigate to the Payouts tab in Manage. The dining dates Saturday, Sunday and Monday will be grouped together in the payout for Tuesday. We understand some venues prefer the previous reporting structure that splits out the dining dates per day. This is available in the Bulk Export
-
Where is my monthly tax invoice?
All reporting functions have been consolidated under the Manage interface. You can now navigate to the Billing tab in Manage to access your tax invoices at any time. See diagram below:
-
How do I get access to finance reports in Manage?
When logging into Manage (https://manage.meandu.app/), if you cannot see the Payouts & Billings tab on the left hand side and need access to this, please email support@meandu.com and we'll get this sorted for you! -
Is there any way to reconcile payments periodically?
Yes! Just Go to Payouts & Billing > Bulk Export. Select your date range and download the report.
Still having trouble reconciling payments?
1. Check for Red Orders
Overview
Red orders are recorded on the me&u platform but may not appear on your POS (Point of Sale) system.
Steps
1) Open Manage > Insights > Rejected Orders
2) Look for any transactions marked as Red orders that are missing from your POS.
3) Ensure these orders are manually recorded in your POS system for accurate reconciliation.
2. Review Your Refunds Process
Overview
When a refund is processed through the me&u platform, the refund is not automatically reflected within your POS system.
Steps
1) Set aside time to regularly check the refunds processed through me&u.
2) Implement a procedure to manually adjust your POS system to reflect these refunds.
3) Daily Balance Checks: At the end of each business day, compare your POS records with me&u transactions, including refunds, to ensure consistency.
3. Establish Internal Procedures
Consistent Documentation: Maintain thorough records of all transactions, incl. those processed through me&u and your POS system.
Regular Audits: Conduct regular audits to verify that all sales and refunds are accurately recorded across both systems.
Training: Ensure your staff are trained on how to handle Red orders and refunds to prevent discrepancies.
By following these steps, you can better manage and reconcile your payments, ensuring that your financial records are accurate and up-to-date.
For further assistance please reach out to our Support Team at support@meandu.com