Daily Sales
The Daily sales report shows live revenue totals, with key details such as refunds, tips, card fees, discounts, sales tax , total orders and trend of the current trading day with average order value, average customer spend. Use this to end of your day closing reports and to monitor in-day performance and respond to sale patterns in real time.
| Terms | Meaning |
|---|---|
| Revenue | Food/Drink Price+Card Fee+Gratuity (Inclusive of tax) |
| Net Sales | Food/Drink Price+Card Fee+Gratuity (Exclusive of Tax) |
| Refunds | Reimbursement made for the trading day |
| Service Charges | It’s not available in Australia, only UK and US. Service charge type is optional only, unlike Surcharge in AU. This is so we’re in accordance with the local regulations. |
| Tips | Staff gratuity |
| Total Payout | Net total paid to the venue (Sales minus (-) Processor Fees minus (-) Platform Fees) |
| Sales Tax | Tax on Food/Drink item |
| Card Fees | Card processing fees charged to the diner |
| Average Transaction | ATV (GMV/Orders) |
| Average Customer | Average Spend (GMV/ Unique Customers per day) |
| Deductions | Charges to venues after an order has been paid out e.g. $10 for the order refunded after payout. But this can also include things like charges to the venue for doordash delivery fees etc. |
| Total Orders | Number of orders placed during the dining day |
Payouts
The Payouts page provides a real-time summary of every payout that reaches your bank account.
This simplified view gives all of the top line information you need for your payouts.
It includes the date the payout was made, the date-range of transactions included in the payout, the amount, the target bank account, the status of the payout, and a note field to indicate the number of transactions which make up the payout and any other relevant details.
You can filter the payouts page to find a) payouts for transactions in a specific time period, or b) payouts made in a specific time period.
Looking for tips, service charges, fees, deductions, and revenue per payout? Head to the Daily breakdown tab.
The Transactions Export provides a detailed breakdown of every individual transaction included in a payout, including orders, deductions, reversals, and adjustments. This allows you to review and validate every settlement against your bank records.
This export replaces older payout export formats, with some column names updated for improved clarity and accuracy.
Click the ellipses next to the payout you want to generate the report for, and select Export transactions.
From this menu you can also easily navigate to the Sales report for the orders that make up this payout.
Why have some fields been renamed?
Some data points have been renamed to better reflect the actual values stored in our system. Historical labels in previous exports were less precise, so these updates are intended to make reporting easier to understand and reconcile.
| New Field Name | Previously Called | Description |
|---|---|---|
| Transaction Amount | Sales | Gross transaction amount, including tax |
| Description | Reason | Human-readable description explaining the transaction or adjustment |
| Transaction Status | Status | Status of the transaction (e.g. succeeded, failed, pending). Previously this reflected order status only |
If you have internal processes or finance workflows based on older exports, we recommend reviewing these updated field names to ensure your reconciliation process remains accurate.
From the Daily breakdown tab you can download a full history of payout (remittance) data in a single file. You can set any date range—whether a single day, a specific week, or an entire month—and the export includes a detailed breakdown of tips, card fees, me&u platform fees, deductions, and the next scheduled payout.
Visit this article for more details: How to export me&u reports
FAQs
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Where is my remittance PDF?
To access your payments reconciliation and finance reports, you’ll now navigate to the Payouts report in Manage. The dining dates Saturday, Sunday and Monday will be grouped together in the payout for Tuesday. We understand some venues prefer the previous reporting structure that splits out the dining dates per day. This is available in the Daily Breakdown tab.
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Where is my monthly tax invoice?
All reporting functions have been consolidated under the Manage interface. You can now navigate to the Billing report in Manage to access your tax invoices at any time. See diagram below:
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How do I get access to finance reports in Manage?
When logging into Manage (https://manage.meandu.app/), if you cannot see Payouts & Billings in the side menu and need access to this, please email support@meandu.com and we'll get this sorted for you. -
Is there any way to reconcile payments periodically?
Yes. Just go to Payouts & Billing > Payouts > Daily Breakdown tab. Select your date range and download the report. -
Where can I see all of the orders export and deductions associated with a payout?
This information is in the transactions export via the export transactions button. This export contains all of the transactions (payments, refunds, deductions) in the payout.
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What data is available in the transactions export?
See the available information and definitions below:
| Name | Definition |
|---|---|
| transaction_id | Unique ID for each payout transaction line item |
| venue name | Venue the transaction belongs to |
| ordering_type | Order type/channel (e.g. dine-in, pickup) |
| customer_name | Customer name associated with the order |
| payout_id | ID of the payout this transaction was included in |
| bill_id | ID of the bill that groups charges for a guest session |
| order_id | ID of the order |
| transaction_type - can be sale, deduction, reversal, or payment | Whether the line item is a payment (sale), deduction (fee), or reversal (refund/chargeback reversal) |
| transaction_status | Status of the transaction (e.g. succeeded, failed, pending) |
| description | Human-readable description/reason for the transaction |
| payout_processor | Provider used to process the payout (e.g. Stripe) |
| payment_processor | Provider used to process the payment (e.g. Stripe) |
| payout_status | Status of the payout (e.g. paid, pending, failed) |
| transaction_amount | Gross transaction amount (incl tax) impacting the payout |
| transaction_amount_ex_tax | Transaction amount excluding tax/VAT |
| tax_amount | Tax/VAT portion of the transaction amount |
| payout_amount | Net amount applied to the payout for this line item (after fees/deductions where applicable) |
| card fees | Card processing fees charged on the transaction |
| platform fees | me&u platform/service fees charged on the transaction |
| gratuity | Tips/gratuity amount |
| service_charge | Service charge amount |
| delivery_id | Delivery ID for the order (if applicable) |
| doordash_delivery_id | DoorDash delivery ID (if applicable) |
| order_created_at_venue_time | Order created timestamp in venue local time |
Still having trouble reconciling payments?
1. Check for Red Orders
Overview
Red orders are recorded on the me&u platform but may not appear on your POS (Point of Sale) system.
Steps
1) Open Manage > Insights > Rejected Orders
2) Look for any transactions marked as Red orders that are missing from your POS.
3) Ensure these orders are manually recorded in your POS system for accurate reconciliation.
2. Review Your Refunds Process
Overview
When a refund is processed through the me&u platform, the refund is not automatically reflected within your POS system.
Steps
1) Set aside time to regularly check the refunds processed through me&u.
2) Implement a procedure to manually adjust your POS system to reflect these refunds.
3) Daily Balance Checks: At the end of each business day, compare your POS records with me&u transactions, including refunds, to ensure consistency.
3. Establish Internal Procedures
Consistent Documentation: Maintain thorough records of all transactions, incl. those processed through me&u and your POS system.
Regular Audits: Conduct regular audits to verify that all sales and refunds are accurately recorded across both systems.
Training: Ensure your staff are trained on how to handle Red orders and refunds to prevent discrepancies.
By following these steps, you can better manage and reconcile your payments, ensuring that your financial records are accurate and up-to-date.
For further assistance please reach out to our support team at support@meandu.com.