Here are some useful links for basic Lightspeed Kounta POS Support and Troubleshooting

1. Creating New Items in Lightspeed Kounta POS
2. Adding and Editing items in Bulk
3. Creating Option Sets (modifiers)
4. Setting up Pass Thru Printing
   • https://support.kounta.com/hc/en-us/articles/360001529615-Enabling-Pass-Thru-Printing-
   • https://my.kounta.com/passThruPrinting
5. Adding Users
6. me&u Integration
   • Go to Integrations
   • Search up me&u (formerly Mr Yum)
   • Click Enable
7. Syncing the Menu
   • A sync is needed whenever you make changes in the setup of your POS (eg set new prices, change the picture of a product etc).
   • To do this, you have to:
     • Go to the Hamburger Menu on your Till (the 3 lines on the top left)
     • Hit the Sync button (to make sure the backoffice info is all pushed to the front of house)
8. Troubleshooting Printer Issues
9. Network Connectivity for Printers
10. Network Connectivity Problems
11. Printing Customer Receipts
12. Accessing Purchase Reports
13. Back Office Reports
14. Refunds and Voids
15. Repair Glitch in Lightspeed Kounta POS
16. Enable online ordering in Lightspeed Kounta POS