What is the Impos Sync?

The Impos sync brings in all of your menu items from Impos into an intermediate page on me&u, called Bulk Operations. Through this page, you can select the items that you'd like to have on your me&u menu and import it.

Prices and modifiers attached to the items will be brought in automatically when the items are imported. Once the item is imported, any changes made to the prices will mirror your POS and automatically updates when you make a change on your point of sale.

How to import items directly from Impos

There are two parts to adding new items and linked modifiers/option sets to me&u. It's important that you follow both sections, otherwise, the items won't be visible to customers.

Part 1: How to sync items

1. Create your menu categories and sections. Refer to creating categories, sections & items.
2. Go to Your Menu > Menu Items.
3. Click Bulk Operations.
4. Click Import from POS.

1. Search for the menu items that you want to put on your menu.
2. Tick the checkbox to the left of the items' name.
3. Click Import Items.
4. Choose the category and section for the menu item.
5. Return to step 1 to add another menu item. Once all items are added, proceed to the second part.

Part 2: How to activate menu items

Once the items are imported into your menu, you will need to manually activate these items in order for them to show on your menu.

1. Go to Your Menu > Menu Items.
2. Click into your menu category.
3. Click into your imported menu item.
4. Edit your item's name and description.
5. Select your item Category e.g. if the item is chips, assign the Sides starter appetizer category.
6. Toggle on Visible on menu.
7. Click Update.

What can be customised on me&u

Due to the nature of the integrations, there are several things you are able to customise on me&u while there are others that you will need to change on your POS to prevent integration errors.

Customisable only through your POS

1. Item Prices
2. Price of Modifiers

Customisable on me&u

1. Photos
2. Name of Items & Modifiers
3. Description
4. Popular Tag
5. Availability
6. Dietaries
7. Upsells & Upgrades
8. Linking existing POS modifiers to items
9. Modifier Positions

Frequently Asked Questions

1. Do I have to import all of the items individually?
   Yes. Items in your POS do not appear automatically, all new items must first be imported.
2. I've ticked the checkboxes but it's saying that "no menu item was selected'?
   Please make sure that the items you're selecting are not modifiers. You will only be importing the items and not the modifiers. Modifiers will automatically show under Your Menu Modifiers. If the modifier is under the DoshiiGlobalOptions External POS group ID, you can attach the modifier to the items manually. Refer to Impos - Managing Modifiers
3. I've imported items but it's not showing to my customers?
   Please check whether the item is visible on the menu by following the second section 'How to activate menu items'
4. What will make the sync update the me&u menu?
   The sync updates the menu whenever a change is made in your POS.
5. I've updated my POS, why aren't the changes showing on me&u?
   The sync may take up to 10 minutes to update your menu, depending on the number of items you have in your POS. For this reason, we recommend not updating your menu during service.
6. Does deleting an item from my POS deletes it from me&u?
   No. Deleting an item from your POS without deleting it from me&u does not prevent customers from ordering, and will cause an integrations error.
7. Does deleting a modifier from my POS deletes it from me&u?
   No. Deleting a modifier does not remove it from me&u. You will need to unlink the modifier on me&u.
8. If I change something on me&u, will it change the items on my POS?
   No. The sync will only pull in information from your POS, it does not send through any changes made on me&u to your POS. Any changes other than those customisable on me&u should be made in your POS first.
9. I've waited for ages, why aren't the changes showing on me&u?
   Please contact us through our chat support, and we will run the sync manually for you which will force the changes to be brought in. Depending on the size of your menu, the manual sync may take up to 30 minutes.