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Lightspeed Kounta - How to add new items/modifiers to your menu

The Lightspeed Kounta sync makes it easy to pull your menu items and linked modifiers straight from your POS into your me&u menu using the Bulk Operations page. This helps keep pricing, modifiers (option sets), and item details consistent across both platforms.

This guide walks you through how to import and activate items correctly, ensuring a seamless menu setup for your venue.

 

Overview: How the Kounta Sync Works

  • Imports menu items and modifiers from your Lightspeed Kounta POS

  • All changes to prices and modifiers must be made in Kounta Back Office

  • me&u automatically mirrors those updates—no double-handling needed

  • Items will not appear to customers until activated in me&u

 

Step-by-Step Guide

🛠️ Part 1: Import Items from POS via Bulk Operations

CleanShot 2025-04-11 at 08.43.46.gif

  1. Prepare your POS items in Lightspeed Kounta with correct pricing and modifiers (option sets)

  2. In me&u, go to Your Menu > Menu Items

  3. Click Bulk Operations

  4. Click Import from POS

  5. Use the search bar to find the items you want to import

  6. Tick the checkbox next to each item you want to import

    ⚠️ Make sure you're selecting menu items, not modifiers

  7. Click Import Items

  8. Choose the category and section where you'd like the item to appear

  9. Repeat steps as needed for additional items

    ✅ Any modifiers linked in Kounta will automatically link to the item in me&u

 

✅ Part 2: Activate Items on Your me&u Menu

After importing, items will need to be activated manually:

  1. Go to Your Menu > Menu Items

  2. Click into the relevant menu category

  3. Click into your imported item

  4. Edit the item name and description if needed

  5. Assign the correct item category (e.g. Sides, Appetisers)

  6. Toggle ON Visible on menu

  7. Click Update

What Can Be Customised & Where

Setting Update In POS Update In me&u
Item Prices ✅ ❌
Choice of Modifiers/Option Sets ✅ ❌
Modifier Prices ✅ ❌
Item Names ❌ ✅
Item & Modifier Descriptions ❌ ✅
Photos ❌ ✅
Popular Tags ❌ ✅
Dietary Labels ❌ ✅
Upsells & Upgrades ❌ ✅
Availability (if POS doesn’t support) ❌ ✅
Modifier Order ❌

✅

 

Frequently Asked Questions (FAQs)

  1. Do I have to import each item manually?
    Yes, items do not appear automatically. Each new item must be imported individually via Bulk Operations.
  2. It says "no menu item selected" even though I ticked the checkbox. Why?
    This usually happens if you accidentally selected a modifier instead of a menu item. Only menu items can be imported directly.
  3. I've imported items, but they’re not visible to customers.
    Double-check if the items are toggled ON as Visible on Menu (see Part 2 of this guide).
  4. How does the sync work?
    The sync happens automatically when you make changes in your POS. me&u will pull these updates.
  5. I updated my POS, but I don’t see the changes in me&u yet.
    Syncs may take up to 10 minutes to reflect updates. Avoid making POS changes during service hours.
  6. Does deleting items from POS remove them from me&u?

  • Items: No. You must delete them in both POS and me&u

  • Modifiers: Yes. Removing a modifier in POS will unlink it from me&u and make the item unavailable

  1. Will changes made in me&u sync back to POS?
    No. Changes made in me&u (e.g. names, photos, descriptions) will not update your POS. The sync is one-way only.
  2. It’s been a while and nothing has updated—what now?
    Reach out to our team via chat support. We can run a manual sync for you, which may take up to 30 minutes depending on the size of your menu.

Need Help?

If you run into any issues or need a hand syncing your POS, contact us anytime at support@meandu.com — we're available 24/7 and ready to help!