Use this guide if your monthly me&u tax invoice shows a different payout total from your payouts export for the same month. In most cases, nothing is missing. The two reports use different dates, so a payout made near the end of the month can land in a different month on each one.

Before you start

• Have your monthly tax invoice open so you can compare totals
• You will need payouts from the last few days of the previous month, as well as the month you are checking

Topics

• The two dates explained
• Why the totals are different
• How to reconcile the two

The two dates explained

Each payout has two dates:

• Created date: the day the payout was created. The Payouts page and its export use this date.
• Arrival date: the day the payout landed in your bank account. Your monthly tax invoice uses this date.

A payout is usually created about a day before it arrives in your bank. It can take longer over weekends and public holidays.

💡 Tip: Your bank statement also uses the arrival date, so it should match your tax invoice.

Why the totals are different

Payouts created near the end of a month can fall into different months on each report. For example:

In the first example, the payout is on your April tax invoice but in your March export. In the second, it is in your April export but on your May tax invoice.

How to reconcile the two

1. Go to Payouts in the Manage
2. Set the date range to cover your month, plus the last few days of the previous month
3. Click Export
4. Add up the payouts created within the month to get your payouts export total
5. Add any payout created in the last few days of the previous month that arrived within the month
6. Subtract any payout created within the month that arrived after the month ended
7. Compare your new total with your monthly tax invoice

ℹ️ Note: If your export does not show arrival dates, use your bank statement to check when each payout landed.