When you request a menu update, the me&u Menu Team makes the changes for you and sends a completion email once they're done. At that point your updated menu is set up in me&u, but it isn't live to your guests yet.

That's deliberate. New categories are created as Not Public so you can review everything and choose exactly when to go live. It means you never show guests a half-finished menu or the wrong prices.

This article walks you through what to do after your menu update is completed: how to review your changes, fix anything that depends on your POS, and publish your menu so it goes live.

If a category isn't showing when you expect it to, you might also find Why is my Menu Category not visible? helpful.

Watch how it works

Before you start

• You'll receive a completion email from the me&u Menu Team when your update is done. That's your signal to start the steps below.
• You'll need access to the Manage platform (manage.meandu.app).
• If your update included missing items or price changes, and your menu is connected to a POS, you'll also need access to your POS to make those changes there first.

ℹ️ Note: New categories are created as Not Public, so nothing new is visible to your guests until you publish. Reviewing your menu does not make it live.

Topics

• Why your updated menu isn't live yet
• Add missing items and price changes in your POS first
• Review your updated menu
• Publish your menu
• Remove old categories
• FAQ

Why your updated menu isn't live yet

When the Menu Team completes your update, your new categories are added to your menu with a 🆕 label and a status of Not Public. Guests can't see them until you set them to Public by publishing.

We leave this final step with you so you control the exact go-live timing. You can review everything first, and publish the moment you're ready, or wait until a planned go-live date.

Add missing items and price changes in your POS first

1. Check the items listed in your completion email.
2. Add any missing items or PLUs to your POS.
3. Update any incorrect prices in your POS.
4. Once your POS has been updated, you can either:

• Add the items to your menu yourself by following this guide: How do I add menu items on me&u
• Contact me&u Menu team, and we can update the menu for you after the POS changes have been made.

⚠️ Important⚠️ 

Your updated menu has not been published yet.
This means guests cannot see the new menu until the missing items and pricing issues have been resolved and the menu is published.

Need the changes to appear sooner?
After updating your POS, you can wait for the next automatic sync or manually sync your menu. See Menu sync schedule for all POS Integrations, or follow How to manually sync your menu to sync straight away.

Review your updated menu

Before you go live, take a moment to check the changes look right.

1. Log in to the Manage platform and go to your menu. 
2. Find the new categories, marked with the 🆕 label.
3. Check the items, prices, descriptions, modifiers, and photos are correct.
4. If anything to do with items or prices is wrong and you're connected to a POS, fix it in your POS first (see the section above).

Publish your menu

When you're happy with the review, publish your new categories to make them live for guests. A category becomes public once you add an ordering type to it.

1. In Manage, find the new category you want to make live. 

2. Click the category's Edit button.

3. Remove the 🆕 (new) label. 

4. Add the category should appear under: Dine In, Pick up, or Counter, depending on the ordering types you've enabled. For more on these, see What is the dine-in ordering type?. 

5. Select Update to save your changes. 

6. Repeat for each new category you want to publish.

Once you add an ordering type, the category status changes from Not Public to Dine in (or any other ordering type you have configured) 

Remove old categories

Once your new categories are live, you can tidy up the old ones. This step is optional, and you have two options.

Option 1: Delete the old category

Use this if you're sure you won't need the old menu again.

1. In Manage, find the old category you want to remove.
2. Open it and select the option to delete it.
3. Confirm the deletion.

⚠️ Warning: Deleted categories can't be restored. Only delete a category once you've confirmed the new one is live and correct.

Option 2: Hide the old category and keep it

Use this if you'd rather keep your old menu but stop guests seeing it, for example a seasonal menu you'll bring back later.

1. Click the category's Edit button.
2. Rename it to add (old), so it's easy to identify later. For example, Food (old).
3. Remove the ordering type, so guests can't order from it.
4. Assign a closed time block, so it never appears to guests.

The old category stays in your menu but is hidden from guests, ready to reuse whenever you need it.

FAQ

Why isn't my updated menu showing to guests automatically? New categories are created as Not Public so you can review them and control exactly when they go live. They become visible once you publish them.

Can I wait to publish until my go-live date? Yes. Your changes are saved and ready whenever you are, so you can publish now or wait until a date that suits you.

Do I have to publish each new category separately? Yes. You set each new category to Public through its ordering types, so go through them one at a time.

I published but guests still see missing items or old prices. Why? Items and prices come from your POS. If they were missing or wrong, they need to be added or updated in your POS first, then synced, before they'll appear correctly in me&u.

Can I get an old category back after deleting it? No. Deleted categories can't be restored, so only delete one once you're sure the new menu is live and correct.

Related articles

• Why is my Menu Category not visible?
• How to manually sync your menu
• Menu sync schedule for all POS Integrations

Once you've published, your updated menu is live and ready for guests. Any questions? Reach out to us via email at support@meandu.com