Backup Printers ensure your orders are always received. Here’s some context and how they work:

1. What Happens if a me&u Order is Rejected?
   If an order gets rejected by the POS system, it won’t print from your kitchen or bar, which might mean the team misses the order. To prevent missed orders we recommend monitoring the Live Orders screen from your Manage portal. In addition to this, you can also set up Backup Printers.

2. How Backup Printers Help:
   With Backup Printers, you can set up a dedicated me&u printer that will print any orders that the POS system has rejected. This ensures that no orders are overlooked.

3. Normal Printing Still Happens:
   Orders accepted by the POS will continue to print as usual from your regular printers. The Backup Printers are just an extra layer to catch any rejected orders.

4. Easy Order Tracking:
   Rejected orders will appear highlighted in red on Live Orders, making them easy to spot for quick reconciliation between me&u and the POS at the end of the day.

This system helps keep everything running smoothly and ensures that no orders slip through the cracks!

Set-Up and Costs

🎉 We’re thrilled to roll out our brand-new backup printing solution, designed to cut your missed orders by up to 99%!  The best part? This awesome feature can be set up easily by you! And don’t worry—our fantastic team at me&u is ready to help you set everything up if you need. 

To get started, you’ll need a Star Printer and Ribbon for a one-time investment of AU$850* from me&u. A small price to pay to say goodbye to missed orders and hello to a smoother, stress-free service experience!

Got questions or need a hand? We’re here for you—just reach out and let’s get started! 😊

Interested? Order your printer here!

*Australian pricing. Check with your local team if you are outside of Australia.

To learn more about the set-up, click here.