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How do me&u Payouts Work? 🤔
When your customers order through me&u, the payment is processed and paid out to your chosen bank account, minus your agreed me&u fees.
Stripe is our payment processor.Â
- Venues on Stripe receive 5 'daily' payouts per week
- Weekend trade (Saturday & Sunday) is paid out with Monday's trade, hence 5 payouts p/w
- Payouts are paid 2 days in arrears (T+2). This means each payment is delayed by 2 business banking days
- Please note that public holidays may impact this schedule and you will be paid on the next banking day in those cases.
- You can view Stripe's payout schedule below 👇
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When do I get paid?! 🤑
StripeÂ
| Sale Date | Payout Date (T+2) |
|---|---|
|
Monday |
Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
| Saturday | Wednesday |
| Sunday | Wednesday |
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Please note that public holidays may impact this schedule and you will be paid on the next banking day in those cases.Â
Daily Sales (formerly Sales Report)
The Sales Report is now called Daily Sales. Data is available live and for the most recent 90 days only, giving you up-to-date figures throughout the day.
For longer historical trends, use the Sales Performance dashboard, which stores a deeper archive of sales data.
Learn more about the difference between live and next-day reporting in Live Dashboard vs Next-Day Dashboard Explained.
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Live Payouts
The Live Payouts dashboard provides a real-time summary of every payout that reaches your bank account.
You’ll see totals for order value, revenue, deductions, processor fees, platform fees, tips, and the net amount paid.
From this page you can also download detailed Orders and Deductions reports, which list the individual transactions and adjustments that make up each payout—ideal for reviewing and validating every settlement against your bank records.
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Bulk Export
The Bulk Export dashboard lets finance teams download a complete history of payout (remittance) data in a single file.
You can choose any date range—whether a single day, a specific week, or an entire month—and the export includes a detailed breakdown of tips, card fees, me&u platform fees, deductions, and the next scheduled payout.
Venues that belong to an Organisation (Group) can run the same Bulk Export from Group Analytics, making it easy to reconcile payments across multiple venues at once.
FAQs
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How can I tell if a payment is in transit or already paid?
Check the Payout Status column.
Location: Manage > Payouts & Billings > Payouts > Payout Status.
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What if I think I’ve been over-paid or under-paid?
Refer to the Reason column. It shows the exact number of orders included in each payout so you can match them against your POS.
Location: Manage > Payouts & Billings > Payouts > Reason.
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Where can I see deductions or a breakdown of individual orders?
Download the data using Export Deductions or Export Orders.
Location: Manage > Payouts & Billings > Payouts > Actions.
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I updated my bank details—how do I confirm where funds went?
Check the Bank Account column to see which account received the payout on a particular day.
Location: Manage > Payouts & Billings > Payouts > Bank Account.
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Can I export payout details for weekends or my entire group of venues?
Yes. Use the Export options in the Payouts page to download all payout details for any period, including weekend batches and organisation-wide data if you have Group access.