When an order goes Red on me&u, You can quickly check out the issue before contacting our Support Team :)

How to Check the Error on me&u

On your Live Orders Screen Click on the Red Order Click on View Order Details Click on View Batch Details at the very bottom view Error

POS Unacknowledged Order/POS Sent Failed Error

Error Reason: POS is offline/Internet Connection is not Stable

Fix: Reset your POS and Keep it on the Till Order Screen (cannot be on other Apps like Spotify)

POS Order Rejected Error

Error Reason: Item Out of Stock / Wrong PLU Code

Fix (Item Out of Stock): Re-Add Stock on the POS or Make the item unavailable on me&u by clicking on the Availability Button then the Shopping Cart

Fix (Wrong PLU Code): Use the Chat Button on the Bottom right to contact our team

me&u is here to help. Please contact our support team using the chat button on the bottom right corner and we will dig into the issue :)