If you’d like to prevent card surcharge or public holiday surcharge items from printing on production dockets, here’s what you can do.

When using Square x me&u, printing behaviour is fully controlled by Square. While surcharge items don’t require a POS ID in me&u, having a POS item makes it easier to control where (and if) the surcharge prints.

This setup requires action in both systems - Square and me&u

• Square – to control printing behaviour 
• me&u – to link the surcharge item correctly via POS ID in manage

Because all printing behaviour is controlled by your POS, this cannot be done in me&u alone. 

Step 1: Square Set up 

1. Create a “Do Not Print” category

If you don’t already have one in Square: 

• Create a category called "Do Not Print" 

•  This category should not be linked to any printers, so items in it will not print.

  In Square Dashboard: 1. Go to Settings → Device management → Printer profiles 2. Select a printer profile and click Edit 3. Under Categories to print, review the list of categories 4. Make sure the “Do Not Print” category is not ticked 5. Click Save This step is required for each printer profile. If the category is enabled on any profile, surcharge items in that category may still print.

Refer to this Square Article on how to create a category and how to manage the printing: Create and edit item categories > Assign item categories to printers

2. Create or update the surcharge item

Create (or update) a Square item:

• Name it something identifiable, such as: me&u Card Fee/ me&u PH surcharge / Service fee
• Set it as variable priced (leave price blank) 
• Assign the item to the Do Not Print category

This ensures the item exists for the me&u integration but does not print.

Step 2: me&u Set up

3. Copy the POS ID from Square into me&u

In me&u Manage:

• Go to Your menu→ Menu Items Bulk Operations → Import from POS 
• Find the surcharge item 
• Copy the POS ID

4. Add the POS ID to the correct surcharge

• For card surcharges : The POS ID must be added by a me&u admin Contact 👉 support@meandu.com 
• For other surcharges like sunday / public holidays / service fee
  • Go to Venue Details → Discounts / Surcharges 
  • Find your surcharge set up
  • Click Edit 
  • Paste the POS ID into the POS surcharge ID field 
  • Save

If changes don’t apply immediately:

• Fully quit and reopen the Square app on iPad
• Restart the Square terminal, and square printers. The good old turn it on and turn it off. 

If you’d like us to check your me&u setup or add the POS ID on your behalf, reach out to support@meandu.com and we’ll help from there.