The Crew staff app helps you process payments at the table using the Tap to Pay on iPhone feature. If you are having issues processing transactions and are greeted with the below error message, read on. If you're looking for more general information about Crew - read the FAQs. 

Why have I received this error message? This is because your venue does not have the correct payout settings in place, rendering the inability for me&u to transfer the payments to your preferred bank account. In order to use Staff Upsells we need to ensure that we can efficiently process payments in line with the standard payout process. To read more about how payouts work, click here..

How do I fix this?  

All payment settings are currently stored within the me&u backend. Please get in touch with our Support team to resolve the issue as soon as possible.

• Login to Manage and click the message bubble - our Chat Support team will help you get this sorted (average response time is just 36 seconds!).
• Alternatively, email support@meandu.com 

The Crew Staff app helps you manage your service on the fly - offering you powerful tools that help you boost sales, manage tables and gain valuable feedback from your guests. If you're new to Crew learn more about it by clicking here.