There’s nothing worse than leaving the shops and remembering the one item you forgot to grab on the way out. Let’s make sure the same thing doesn’t happen when you’re getting ready to launch with me&u!
We’ve compiled a checklist of all the bits and pieces to consider when preparing your venue for the big day. Click on the below boxes👇 or download a PDF copy at the bottom of this page.
🔁 Risks & Opportunities
1) Tech
- > Do you have quality imagery of all your menu items?
- > Have you worked out what are the most compelling upsells?
- > Are there high-margin items you should promote?
- > How should the menu look at different times and days?
- > What's your process if an order fails to reach the POS?
2) Venue
- > How are you going to encourage orders to be made through me&u?
- > Will you have a different dispense area for me&u orders?
- > Do you need to change what your staff are doing to support the different flow of orders?
- > Can guests access the internet in all areas?
3) Buy In
- > What KPIs or metrics are you going to set for the onsite team to encourage usage?
- > What are the measures of success for this project, and are they built into KPIs at all levels?
- > What incentive scheme could you put in place to encourage a strong start?
⌛ Training & Guest Journey
4) Training
- > Have you identified "champions" in your venue to encourage team adoption?
- > What documentation do staff need to support them?
- > Have you allocated enough time for onsite team training?
- > How will you get new team members up to speed when they join?
5) Journey
- > Do you need to keep paper menus across your new digital menus?
- > How will you introduce me&u when seating customers?
- > Is this built into a documented sequence of service?
- > How do you want staff to engage with guests if they're not taking orders?
6) Communication
- > Can everyone on the table easily scan a QR code?
- > Do you have other opportunities to educate guests?
- > Wi-fi, signage, TVs etc
- > How are you gaining feedback on guest sentiment towards this new tech?