If your printer is showing offline, follow the below steps to restore its connection and functionality.

Steps:

1. Restart the printer
   Do this by turning it off, holding the feed button, then turning it back on and releasing the feed button.
2. Check whether your printer is plugged in
   • Are the cords and cables in securely? Loose plugs cause the printer to go offline.
   • Are the cords and cables plugged into the correct ports? If it's connected via an ethernet cable, ensure it's connected to a port that works.
3. Check for firmware updates
   
   
4. Perform a factory reset
   

Check out this guide for more info about the Direct to printer setup.

If you're still experiencing issues, reach out to us via live chat in Manage.