Internal Venue Comms
The below template is to to be shared with staff the week prior to me&u launching in the venue.

💡Recommendations:

• We encourage you to share it with your team via email or your preferred communications platform (Whatsapp etc) to inform and prepare them for the roll out of me&u and changes to your venue system.
• Just copy & paste the below text, check the hyperlinks work then fill in the highlighted fields with your own info.
• Feel free to just take the core concept and re-word in your own voice.

TEMPLATE BELOW

Hi Team,

Exciting news! On [date], we're officially launching our new order & pay system with me&u at [venue name].

To make this transition smooth and successful, we need your help.  As we roll out this system, please be prepared to assist our guests and help them navigate the new ordering process.

What is me&u?


• me&u is the smarter way to order & pay. It’s purpose is centered around improving people’s dining experiences. For both the customer and the operator, me&u takes care of the basics so that the floor staff can spend more time elevating the overall experience.
• Better service and hospitality means the experience becomes less transactional and more enjoyable.

Why is it beneficial?

• Ease of Ordering: Guests can now order directly from their table, reducing queues.
• Enhanced Convenience: Simple reorders and upsells make it easier for our guests.
• Meaningful Interaction: Spend more time with guests, building loyalty and fostering local connections.
  



What’s in it for you?

• Reduced Workload: Guests place orders directly through their devices, allowing you to focus on other tasks like customer service.
• Fewer Order Errors: Guests order themselves, reducing the need for corrections and minimising customer complaints.
• Flexibility for the Staff: The process of taking orders and payments is automated, making it easier to handle busy periods without feeling overwhelmed.
  


What do you need to do?

• Stay Informed: Make sure you’ve reviewed the me&u Service Guide to understand the system.
• Assist Guests: Know how to explain to a guest how to use the system (“Just scan the QR code with your camera to start ordering”)
• Be proactive: Help guests place their orders through me&u
  
  

Thank you all for your dedication and hard work at [venue name]. Let’s keep up the great effort to make this launch a success and create loyal regulars out of every guest.

Cheers,

[Your name]